No characters on Steam?

I had an account awhile back playing on PS5. I forgot about that when I played this on Steam. Now I've updated so I can choose from either account but it shows no characters on the original account? Does it not use the characters I have on the account?
Last bumped on Jul 16, 2025, 7:59:44 PM
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but it shows no characters

Please be more precise.

Is this when you sign into PoE's Steam client or when you log into the website, or..?
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Free Technical Support guides are available here: https://www.poecommunity.help

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Yes, on Steam I can pick the account above but it shows no saved characters.
Hi! Could you please contact us at support@grindinggear.com and we'll be able to provide you with some additional information.
Need help with something? Feel free to email us: support@grindinggear.com

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