MTX Transfer question

Hello community,

I'm waiting since the 1st of December for a MTX Transfer from a Xbox sub-account to a PC sub-account, and I have not got a response from the Support Team. No confirmation mail, no follow-up mail, nothing.

I understand that there's a lot of Support requests since PoE 2, but it's been almost 8 months. There are more people with this same request, and some of them are even waiting since november.

This issue makes me not wanna play the game, and yes, I know I can play without MTX, and I know nobody cares if I dont play, but it's sad for me to have bought stuff for the characters and builds I love, and not being able to use them on my main account for 8 months...

Is there at least an approximate date? Or is it possible to get a response at least? I know there's a lot of requests since December, but more than half a year has passed. :(

Thanks for reading