CAN'T PLAY, CHANGE EMAIL, OR ADD STEAM ACCOUNT

I no longer have access to my old email (needed to verify steam account, location changes, email changes).

I've email support niumerous times to no avail.

How can I fix this issue. There seems to be nothing I can do? Support is asking for transaction ids, which I dont have (most purchases were made with prepaid credit cards.

Please help.
Last bumped on Jul 1, 2025, 11:19:16 PM
"
I no longer have access to my old email (needed to verify steam account, location changes, email changes).

I've email support niumerous times to no avail.

How can I fix this issue. There seems to be nothing I can do? Support is asking for transaction ids, which I dont have (most purchases were made with prepaid credit cards.

Please help.


Hi! Could you please contact us at support@grindinggear.com and we'll be able to provide you with some additional information.
I have contacted them many times. They say that I can't be helped bacause I don't have any transaction ids. I've given them all the other info they've asked for.

Ive spent more than $300usd in support of this game amd it really leaves a bad taste in my mouth to think that I cant continue playing BECAUSE I DONMT HAVE ACCESS TO MY OLD EMAIL. I know my password and account info, I cant add a steam account without email verification, I cant change email without verification and now I cant play without email verification (due to 'location change' [ vpn was on by mistake]...

Great game ruined by terrible customer service.
"
I have contacted them many times. They say that I can't be helped bacause I don't have any transaction ids. I've given them all the other info they've asked for.

Ive spent more than $300usd in support of this game amd it really leaves a bad taste in my mouth to think that I cant continue playing BECAUSE I DONMT HAVE ACCESS TO MY OLD EMAIL. I know my password and account info, I cant add a steam account without email verification, I cant change email without verification and now I cant play without email verification (due to 'location change' [ vpn was on by mistake]...

Great game ruined by terrible customer service.


Hi there, we aren't able to assist with account-related issues over the forums. If you have emailed us at support@grindinggear.com we will look into this matter for you.
Yet I get nowhere with emailing support. Nothing but boilerplate stating that they need the transaction ids to proceed even though I have provided tons of info pertaining to the account and to the transaction history of the account.

Its not my fault that the game blocked me for changing locations and i cant get the email or change my email or add my steam account. THis is rediculous. Nothing but copy pasted responses via email and these forums.

Report Forum Post

Report Account:

Report Type

Additional Info