Servers constant high latency

Hello team!

Currently playing in PoE 2 London server and I have been experiencing a lot of latency lately. Also tried Amsterdam and Frankfurt servers with the same result. The latency is so high that makes the game unplayable - I can't imagine for people playing on hardcore league.

At this time I think it is a known issue that the servers are being targets of DDoS attacks, but just wanted to reinforce that the problem persists and it is frustrating.

Here's a video showing the constant network ups and downs:
https://youtu.be/M3RSOGzsKIA

Also my speedtest results are stable and does not seem to be a problem with my internet provider.


Hope you guys can sort out the servers and make the network more stable. It is really impacting the experience :(

I second this. I love the game, I really do, but every now and then it's just impossible to play due to the persistent problem of servers, especially in Europe. I've lost valuable resources and items due to being kicked out of the game more than once, and it seems the problem persists without being addressed. A little bit of feedback to the community on why do these problems persist and how they are going to be dealt with would be more than welcome.

Just today, I have been kicked of my game 6 times, while doing a tower, fearing that at any point I would not be able to return to the map; the game was constantly lagging, stopping every second, making the experience less than enjoyable. And unfortunately it's not the first time.

Please, please, please. More than all the discussions about the game this and that that seem to go nowhere, the one thing we need is for the game to run properly.

3-4 days ago, it was unplayable for me as well but last night it was stable for hours, now day time it reverted back to ridiculous high ping and being unplayable

I stopped playing PoE2 because of the terrible trading/crafting. Started the new PoE1 league but the server performance was so bad I just got sick of getting rolled back or just freezing for 5+ seconds at a time (and I'm on NA servers not EU). It's kind of crazy how long this game has been having these persistent server issues. I have had minor performance issues with PoE in the past but nothing like this. Did Tencent downgrade their infrastructure to save 10 cents or something? WTH is going on?

Could be your internet? I played POE2 in the last few days and never encountered any latency issues.

I will concur on this. US player here, central US.

It seems to be a recent issue, but I'd say the servers have been having unusually high latency over the past week, and its caused some map deaths.

same problem in australia. constant latency spikes and no its not my internet, i ran https://packetstats.com in the back, no latency issue whatsoever with my internet. Poe 2, contant lag spikes, goes from 20ms to 250ms for several seconds at a 20 second interval, practically unplayable. I don't why GGG can't just use a stable server, they've been at this for like 20 years now.

The latency yo-yo identified in your video is identical to the experience I have playing this game on the "Canada East" server. I've actually been in contact with my ISP to try to troubleshoot this.

I performed a traceroute analysis 10 days in a row 3 times a day - once in the morning, again in the mid-afternoon, and then again in the evening. (I set up an automated script to do this and record the results for me).

The routing from my location (near Toronto, Ontario) to the server (which is located in Vancouver - even though the server is labeled Canada "East" lol) regularly experiences packet loss and high latency at the "hand-off" from my ISP's infrastructure to an "Internet Infrastructure Backbone" provider (Twelve99, owned by Arelion) during peak evening hours: between 630PM and 1130PM EDT.

Outside of those hours, the latency to the server is a stable 70ms which is normal considering my geographic location.

There is no significant variance in network performance if I choose to use a VPN that is based in Vancouver.

A friend of mine who lives in Winnepeg, Manitoba (different timezeone, different network route), consistently does NOT experience the same latency issues as me during the same periods where I am - this is telling that it is a network routing issue, NOT a DDOS issue.

So why is this happening? Well it could be an ISP thing still but it could also be the datacenter where the server is hosted. Personally, I think it is the gameserver itself because of this fact: I do not experience this issue on any other game during the same times.

The server is being hosted on infrastructure provided by datapacket . com, which is an hosting services re-seller, which means that the company that GGG is dealing with for hosting is a middle-man for a reseller company (Eg. shittygameservers ltd. sells game server hosting by they just pay datapacket for the actual hosting, and then configure the servers for GGG).

Datapacket is also a well known provider for VPS services, and what I think is happening is the traffic from this datacenter is being de-prioritized and bundled in with a bunch of tier-3 "non-latency sensitive" network traffic, so during peak hours it becomes noticeable.

I'm wondering if the solution here is to somehow make a note that traffic from some specific IPs that host these specific servers at these specific datacenters should not be treated this way - likely a common issue that occurs when the gameserver provider you're using is just a proxy for the actual provider with the actual server - your traffic gets bundled in with all the other traffic from the proxy provider (Datapacket, in this case).

I also seem to remember PoE1 having similar issues like this a long time ago that were eventually solved - something has to be done by the gameserver provider, TO the company that is re-selling the hosting to THEM, to ensure that the gameserver traffic is not being grouped in and de-prioritized on the network when peering/routing decisions need to be made by backbone providers.

To put it as a metaphor, imagine you called your emergency number (eg. 911) for an ambulance, and then it shows up two hours later because during the drive to your house it behaved and was treated as a 2004 Honda Civic (other cars wouldn't pull over, it couldn't use any priority lanes, took a detour through the drive-thru... etc.). As long as there's no other vehicles trying to use the same road, you don't notice - so I can see how this looks like a DDOS, but I think with a DDOS the servers would disconnect you entirely, not just have bad performance. So maybe there are two problems occuring in some locations with some servers.