recovering an old account

i played in 2014-2015 i think, then i quit. recently i started playing again, and can't remember the email of my old account. but i do remember some of my char's names and the items on the char. is there any chance of support giving me my email if i tell them some of the char names and items?

i also remember my account name. any chance of support helping me out?

"

chaD#3533 wrote:

is there any chance of support giving me my email if i tell them some of the char names and items?

Will they hand out personal information if you tell them something publicly shown on the website? No, I don't suspect that they would be likely to do that. It would be horrifically irresponsible of them.

If the situation is that you can't remember which email address is associated with the account, why not just try the website's Forgotten Password tool using each of your email addresses?

One of the issues with your request is just how unnecessary it would appear if you're being genuine...

Just to set expectations: Support is incredibly backlogged on account recovery requests. Even if you're able to give enough information to convince GGG it's yours, expect a 4-6 month timeline with a month+ between each message you send and their next email.