Support can't reinstate account
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Hello Guys,
Support are unable to reinstate my account for about 2 weeks now. They asked to confirm 2000 things, every email just 2 random unneeded questions. Is there a way to just get a refund on everything ? (since they cant or wont help me). I just want to play the game... i've always used to connect to the website with my steam accout and untill this leage everything was fine. Thanks in advance. |
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GGG don't themselves provide technical support - and I'm not really sure how you've reached the conclusion that a refund of all things would fall under the technical support umbrella.
As with any other payment- and account-related issues, if you want a refund you'll need to say as much to the same email address you've already been contacting Support at. I find it difficult to justify optional purchases to support a Tencent-owned development studio that declines to provide customers Technical Support, regardless of how many thousands of euros that customer has spent...
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Oh wow tnx, that explain alot.
Outsourcing always hurts quality so its understandable now why they can't understand me. Thank you :) |
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GGG don't outsource support; it's all done from their Auckland, New Zealand office. I find it difficult to justify optional purchases to support a Tencent-owned development studio that declines to provide customers Technical Support, regardless of how many thousands of euros that customer has spent...
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" Hi there, we aren't able to assist with account-related issues over the forums. If you have emailed us at support@grindinggear.com we will look into this matter for you. |
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