constant freezes and then black screens

ive been having constants freezes, at least 1 per map, the screen freezes then goes to a black screen with loading gears and then after a but it starts to load again, it also reset my mini map progresion as well, this wasnt last league, anyone having this issue?

Device name Mau-BPC
Processor 13th Gen Intel(R) Core(TM) i7-13700F 2.10 GHz
Installed RAM 32.0 GB (31.8 GB usable)
System type 64-bit operating system, x64-based processor
GPU: nvidia geforce rtx4060 Ti 9001 mhz 16 gb memory

Game settings
windows fullscreen
2560*1440
no upscale
directx12
vsync off
tripple buffering off
fps cap 120
antialising off
upscale mode off
ligh: shadows + glob ill
shadows/gi: ultra
sun shadow high
number of lights high
dof off
water high
texture high
text filtering 16x
dynamic cull and res off
multithread ON



Last bumped on Jun 28, 2025, 5:48:00 AM
The next time this happens, could you open your client's log file & give us the last ten or so lines? If you specify which client you're using, I should be able to give you its location.

e.g. if you're using the Steam client, paste this into File Explorer;

%ProgramFiles(x86)%\Steam\steamapps\common\Path of Exile\logs
I find it difficult to justify optional purchases to support a Tencent-owned development studio that declines to provide customers Technical Support, regardless of how many thousands of euros that customer has spent...
Last edited by Sarno#0493 on Jun 20, 2025, 10:09:03 PM
I am also having this issue and I have a similar setup to yours. I've noticed that it likes to happen most when I'm in menus and stuff and not so much when it's actually doing anything graphically intense. I was thinking of trying Vulkan, but I haven't yet.
im using the stand alone poe client, not steam, and yeah i switched to vulkan at the time to see if happens again in it.
ive been playing all day with Vulkan instead of directx12 and havent had the black screen issue once, seems whatever's was the issue is that render setting
Thank you for posting the update! I've been having the same problem, just swapped to Vulkan hopefully that fixes it for me too.

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