I cant buy anything anymore from the shop, Xsolla payment provider dont work.

So i want to buy stuff in the shop as i usually do sometimes.
But now nothing works anymore with the payments.
This after i have changed my mail to a new mail provider Proton.
https://proton.me/mail

I have the cash in the account and its not a bank issue, its just payment with Xsolla in the path of exile shop that doesnt work.
Unfortunatley all payment options are Xsolla so i cant pay with paypal or not even with creditcard.
When i chat with Xsolla support they say i must make a new mail in gmail or hotmail to make it work.
I dont want to make a new mail, i have a very secure mail provider and i sertainly dont think gmail is a secure mail provider.

Can GGG please change from Xsolla to a payment provider that works even if you dont have gmail or hotmail?

Im about to buy a supporterpack, a rather expensive one but i cant.
I tried many times now during a week, not working...

Please fix...
Last bumped on Jun 19, 2025, 4:45:18 AM
Have had this issue. I had to setup Google Pay, via my Google Account to get it to work.
Yeah - Xsolla are awful & they've given me the email domain runaround, too.

My advice would be to just download the Steam client & buy through Steam. If GGG don't want to lose 30% of the transaction, they can partner with e.g. Stripe instead of Xsolla.

  • Press M
  • Click on "Mercenaries of Trarthus - Supporter Packs Available Now!"
  • (scroll down)
  • Click the appropriate 'Buy' button
  • Enjoy a delightfully Xsolla-free transaction!

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