Technical Support (Path of Exile 1) - Sporadic game freeze followed by disconnect - Forum

I posted this in the Bug Report forum but the lack of other people replying suggests it's not a bug but a me issue. https://www.pathofexile.com/forum/view-thread/3792804/page/1#p26213863 For ease of information, I'm pasting the info here as well: " I have a sporadic issue that's happening every so often. Like once every 1-3 hours. The game will just freeze and then after a few seconds I get the "Unexpected disconnection occurred" error when it kicks me back to the character select screen. I can go back in and the zone instance is still clearly loaded on the server but I have to get back to where I was to continue progressing through the campaign. Win 11 10.0.26100 NVIDIA RTX 3060 Ti Driver version 576.52 (edit: now updated to 576.80) LatestClient.txt from the time of the disconnect: Spoiler 2025/06/17 17:58:04 468750656 847c33ad [CRIT Client 35052] [D3D12] Device Removed. Reason: 0x887a0005 2025/06/17 17:58:04 468750656 4de16de4 [INFO Client 35052] [RENDER] Restarting device 2025/06/17 17:58:04 468750656 a0d81d7 [INFO Client 35052] [RENDER] Stopping device 2025/06/17 17:58:04 468750656 577e699a [DEBUG Client 35052] [WINDOW] TriggerDeviceDestroyed 2025/06/17 17:58:04 468750656 98c76d5b [DEBUG Client 35052] [D3D12] Failed to CreateResource (error: 0x887a0005) 2025/06/17 17:58:04 468750656 98c76d79 [DEBUG Client 35052] [D3D12] Device removed reason: 0x887a0005 2025/06/17 17:58:04 468750656 e0a9b589 [CRIT Client 35052] [D3D12] GPUAllocator::Data::Data() CreateResource failed 2025/06/17 17:58:04 468750656 c48de4e7 [WARN Client 35052] Failed to save minimap: GPUAllocator::Data::Data() CreateResource failed 2025/06/17 17:58:09 468755250 665e1faf [INFO Client 35052] [STREAMLINE] Shutdown Start 2025/06/17 17:58:09 468755421 b40c667 [INFO Client 35052] [STREAMLINE] Shutdown complete 2025/06/17 17:58:09 468755421 665e1f88 [INFO Client 35052] [STREAMLINE] Shutdown in 0.170305 seconds 2025/06/17 17:58:10 468756078 4de16f2a [INFO Client 35052] [RENDER] Starting device: DirectX12 2025/06/17 17:58:10 468756218 10dd04f8 [DEBUG Client 35052] [SHADER] Load shader cache: ShaderCacheD3D12 2025/06/17 17:58:11 468757171 665e1faf [INFO Client 35052] [STREAMLINE] Init Start 2025/06/17 17:58:11 468757687 665e1f88 [INFO Client 35052] [STREAMLINE] Init in 0.509369 seconds 2025/06/17 17:58:11 468757687 b40c6a0 [INFO Client 35052] [STREAMLINE] Initialized (Enabled) 2025/06/17 17:58:11 468757796 847c3865 [INFO Client 35052] [D3D12] Found matching adapter using LUID 00000227FC900128 (NVIDIA GeForce RTX 3060 Ti - LG ULTRAGEAR) 2025/06/17 17:58:12 468758671 847c2fae [INFO Client 35052] [D3D12] SDK Version = 615 2025/06/17 17:58:12 468758671 847c0941 [INFO Client 35052] [D3D12] GPU type: discrete 2025/06/17 17:58:12 468758671 847c0947 [DEBUG Client 35052] [D3D12] VRAM size = 7.84 GB 2025/06/17 17:58:12 468758671 847c0946 [INFO Client 35052] [D3D12] VRAM limit: 7.84 GB 2025/06/17 17:58:12 468758671 847c1ba6 [INFO Client 35052] [D3D12] Shader Model: D3D_SHADER_MODEL_6_6 2025/06/17 17:58:12 468758671 847c19e5 [INFO Client 35052] [D3D12] Feature Level: 12.1 2025/06/17 17:58:12 468758671 847c270a [INFO Client 35052] [D3D12] Wave Lane Count: 32 2025/06/17 17:58:12 468758671 847c27a3 [INFO Client 35052] [D3D12] VRS Supported: true (4x4) 2025/06/17 17:58:12 468758718 b40be87 [INFO Client 35052] [STREAMLINE][DLSS]: Loaded version 2.4.10 (NGX: 3.7.10) 2025/06/17 17:58:12 468758718 b40be87 [INFO Client 35052] [STREAMLINE][Reflex]: Loaded version 2.4.10 (NGX: 0.0.0) 2025/06/17 17:58:12 468758718 b40be87 [INFO Client 35052] [STREAMLINE][PCL]: Loaded version 2.4.10 (NGX: 0.0.0) 2025/06/17 17:58:12 468758718 b40bec2 [INFO Client 35052] [STREAMLINE][NIS]: Loaded proxy version 2025/06/17 17:58:12 468758718 b40bec2 [INFO Client 35052] [STREAMLINE][FSR]: Loaded proxy version 2025/06/17 17:58:12 468758718 b40bec2 [INFO Client 35052] [STREAMLINE][XeSS]: Loaded proxy version 2025/06/17 17:58:12 468758718 b40bec2 [INFO Client 35052] [STREAMLINE][PSSR]: Loaded proxy version 2025/06/17 17:58:12 468758718 b40be27 [INFO Client 35052] [STREAMLINE][DLSS] Enabled: true 2025/06/17 17:58:12 468758718 819521e [INFO Client 35052] [STREAMLINE][Reflex] Reflex Low Latency: ON 2025/06/17 17:58:12 468758718 819521d [INFO Client 35052] [STREAMLINE][Reflex] Reflex Flash Indicator: ON 2025/06/17 17:58:12 468758718 b40be27 [INFO Client 35052] [STREAMLINE][Reflex] Enabled: true 2025/06/17 17:58:12 468758718 b40be27 [INFO Client 35052] [STREAMLINE][PCL] Enabled: true 2025/06/17 17:58:12 468758718 b40be27 [INFO Client 35052] [STREAMLINE][NIS] Enabled: true 2025/06/17 17:58:12 468758718 b40be28 [INFO Client 35052] [STREAMLINE][FSR] Enabled: true 2025/06/17 17:58:12 468758750 6c2d2cc6 [INFO Client 35052] [STREAMLINE][XeSS]: Loaded version 1.3.1 (XeFX: 0.0.0) 2025/06/17 17:58:12 468758750 b40be28 [INFO Client 35052] [STREAMLINE][XeSS] Enabled: true 2025/06/17 17:58:12 468758750 b40be28 [INFO Client 35052] [STREAMLINE][PSSR] Enabled: false 2025/06/17 17:58:12 468758765 3877a08c [INFO Client 35052] [D3D12] Buffer Count = 3 2025/06/17 17:58:12 468758765 577e695c [DEBUG Client 35052] [WINDOW] TriggerDeviceCreate 2025/06/17 17:58:13 468758890 577e69fd [DEBUG Client 35052] [WINDOW] TriggerDeviceReset 2025/06/17 17:58:13 468759265 aecea2d4 [INFO Client 35052] Abnormal disconnect: An unexpected disconnection occurred. 2025/06/17 17:58:13 468759406 e03447a5 [INFO Client 35052] [SCENE] Set Source [(null)] 2025/06/17 17:58:13 468759546 e03447a5 [INFO Client 35052] [SCENE] Set Source [(unknown)] 2025/06/17 17:58:13 468759562 2e06ba62 [DEBUG Client 35052] [SCENE] Height Map Texture: 800 x 800 I monitored my VRAM usage the last time it happened and it's not using all of the available ram. It was just over 5GB out of 8GB available. GPU usage was also not 100%. Last edited by nnunhtiek#7473 on Jun 17, 2025, 6:39:55 PM Last bumped on Jun 18, 2025, 5:57:02 PM	Posted by nnunhtiek#7473 on Jun 17, 2025, 6:09:09 PM Quote this Post
This happens in town sometimes as well. When it happens there it doesn't disconnect. The whole screen goes black, I see the moving gear GGG logo for a second and then it re-renders everything. Here's the LatestClient.txt from when it just happened after just entering the Oriath Docks in Act 10 for the first time. LatestClient.txt: Spoiler 2025/06/17 21:10:48 480314312 847c33ad [CRIT Client 14248] [D3D12] Device Removed. Reason: 0x887a0005 2025/06/17 21:10:48 480314312 4de16de4 [INFO Client 14248] [RENDER] Restarting device 2025/06/17 21:10:48 480314312 a0d81d7 [INFO Client 14248] [RENDER] Stopping device 2025/06/17 21:10:48 480314328 577e699a [DEBUG Client 14248] [WINDOW] TriggerDeviceDestroyed 2025/06/17 21:10:48 480314328 98c76d5b [DEBUG Client 14248] [D3D12] Failed to CreateResource (error: 0x887a0005) 2025/06/17 21:10:48 480314328 98c76d79 [DEBUG Client 14248] [D3D12] Device removed reason: 0x887a0005 2025/06/17 21:10:48 480314328 e0a9b589 [CRIT Client 14248] [D3D12] GPUAllocator::Data::Data() CreateResource failed 2025/06/17 21:10:48 480314328 c48de4e7 [WARN Client 14248] Failed to save minimap: GPUAllocator::Data::Data() CreateResource failed 2025/06/17 21:10:52 480318437 665e1faf [INFO Client 14248] [STREAMLINE] Shutdown Start 2025/06/17 21:10:52 480318609 b40c667 [INFO Client 14248] [STREAMLINE] Shutdown complete 2025/06/17 21:10:52 480318609 665e1f88 [INFO Client 14248] [STREAMLINE] Shutdown in 0.172479 seconds 2025/06/17 21:10:53 480319000 4de16f2a [INFO Client 14248] [RENDER] Starting device: DirectX12 2025/06/17 21:10:53 480319125 10dd04f8 [DEBUG Client 14248] [SHADER] Load shader cache: ShaderCacheD3D12 2025/06/17 21:10:54 480320640 665e1faf [INFO Client 14248] [STREAMLINE] Init Start 2025/06/17 21:10:55 480321234 665e1f88 [INFO Client 14248] [STREAMLINE] Init in 0.585036 seconds 2025/06/17 21:10:55 480321234 b40c6a0 [INFO Client 14248] [STREAMLINE] Initialized (Enabled) 2025/06/17 21:10:55 480321312 847c3865 [INFO Client 14248] [D3D12] Found matching adapter using LUID 0000021248400128 (NVIDIA GeForce RTX 3060 Ti - LG ULTRAGEAR) 2025/06/17 21:10:56 480321812 847c2fae [INFO Client 14248] [D3D12] SDK Version = 615 2025/06/17 21:10:56 480321812 847c0941 [INFO Client 14248] [D3D12] GPU type: discrete 2025/06/17 21:10:56 480321812 847c0947 [DEBUG Client 14248] [D3D12] VRAM size = 7.84 GB 2025/06/17 21:10:56 480321812 847c0946 [INFO Client 14248] [D3D12] VRAM limit: 7.84 GB 2025/06/17 21:10:56 480321812 847c1ba6 [INFO Client 14248] [D3D12] Shader Model: D3D_SHADER_MODEL_6_6 2025/06/17 21:10:56 480321812 847c19e5 [INFO Client 14248] [D3D12] Feature Level: 12.1 2025/06/17 21:10:56 480321812 847c270a [INFO Client 14248] [D3D12] Wave Lane Count: 32 2025/06/17 21:10:56 480321812 847c27a3 [INFO Client 14248] [D3D12] VRS Supported: true (4x4) 2025/06/17 21:10:56 480321859 b40be87 [INFO Client 14248] [STREAMLINE][DLSS]: Loaded version 2.4.10 (NGX: 3.7.10) 2025/06/17 21:10:56 480321859 b40be87 [INFO Client 14248] [STREAMLINE][Reflex]: Loaded version 2.4.10 (NGX: 0.0.0) 2025/06/17 21:10:56 480321859 b40be87 [INFO Client 14248] [STREAMLINE][PCL]: Loaded version 2.4.10 (NGX: 0.0.0) 2025/06/17 21:10:56 480321859 b40bec2 [INFO Client 14248] [STREAMLINE][NIS]: Loaded proxy version 2025/06/17 21:10:56 480321859 b40bec2 [INFO Client 14248] [STREAMLINE][FSR]: Loaded proxy version 2025/06/17 21:10:56 480321859 b40bec2 [INFO Client 14248] [STREAMLINE][XeSS]: Loaded proxy version 2025/06/17 21:10:56 480321859 b40bec2 [INFO Client 14248] [STREAMLINE][PSSR]: Loaded proxy version 2025/06/17 21:10:56 480321859 b40be27 [INFO Client 14248] [STREAMLINE][DLSS] Enabled: true 2025/06/17 21:10:56 480321859 819521e [INFO Client 14248] [STREAMLINE][Reflex] Reflex Low Latency: ON 2025/06/17 21:10:56 480321859 819521d [INFO Client 14248] [STREAMLINE][Reflex] Reflex Flash Indicator: ON 2025/06/17 21:10:56 480321859 b40be27 [INFO Client 14248] [STREAMLINE][Reflex] Enabled: true 2025/06/17 21:10:56 480321859 b40be27 [INFO Client 14248] [STREAMLINE][PCL] Enabled: true 2025/06/17 21:10:56 480321859 b40be27 [INFO Client 14248] [STREAMLINE][NIS] Enabled: true 2025/06/17 21:10:56 480321859 b40be28 [INFO Client 14248] [STREAMLINE][FSR] Enabled: true 2025/06/17 21:10:56 480321906 6c2d2cc6 [INFO Client 14248] [STREAMLINE][XeSS]: Loaded version 1.3.1 (XeFX: 0.0.0) 2025/06/17 21:10:56 480321906 b40be28 [INFO Client 14248] [STREAMLINE][XeSS] Enabled: true 2025/06/17 21:10:56 480321906 b40be28 [INFO Client 14248] [STREAMLINE][PSSR] Enabled: false 2025/06/17 21:10:56 480321921 3877a08c [INFO Client 14248] [D3D12] Buffer Count = 3 2025/06/17 21:10:56 480321921 577e695c [DEBUG Client 14248] [WINDOW] TriggerDeviceCreate 2025/06/17 21:10:56 480322046 577e69fd [DEBUG Client 14248] [WINDOW] TriggerDeviceReset 2025/06/17 21:10:56 480322406 19dbc0 [DEBUG Client 14248] [InGameAudioManager] TalkingPetAudioEvent 'LevelUp' triggered 2025/06/17 21:10:57 480323500 19dbc0 [DEBUG Client 14248] [InGameAudioManager] TalkingPetAudioEvent 'LevelUp' triggered 2025/06/17 21:10:58 480324609 19dbc0 [DEBUG Client 14248] [InGameAudioManager] TalkingPetAudioEvent 'LevelUp' triggered	Posted by nnunhtiek#7473 on Jun 17, 2025, 9:13:00 PM Quote this Post
Same thing happens to me as well. I have a 4090 and a 14400k. I tried rolling back drivers and everything. Nothing works. Also using directx 12.	Posted by vwmikeyouhoo#5505 on Jun 17, 2025, 9:38:04 PM Quote this Post
OMG I'm not the only one! Sadly, that brings some comfort. Hope they can let me know what more I can provide to help isolate the cause.	Posted by nnunhtiek#7473 on Jun 18, 2025, 1:27:52 AM Quote this Post
Another LatestClient.txt from just now. Fighting boss of the Colosseum map. Spoiler 2025/06/18 16:58:51 551597453 847c33ad [CRIT Client 34996] [D3D12] Device Removed. Reason: 0x887a0005 2025/06/18 16:58:51 551597468 4de16de4 [INFO Client 34996] [RENDER] Restarting device 2025/06/18 16:58:51 551597468 a0d81d7 [INFO Client 34996] [RENDER] Stopping device 2025/06/18 16:58:51 551597468 577e699a [DEBUG Client 34996] [WINDOW] TriggerDeviceDestroyed 2025/06/18 16:58:51 551597468 98c76d5b [DEBUG Client 34996] [D3D12] Failed to CreateResource (error: 0x887a0005) 2025/06/18 16:58:51 551597468 98c76d79 [DEBUG Client 34996] [D3D12] Device removed reason: 0x887a0005 2025/06/18 16:58:51 551597468 e0a9b589 [CRIT Client 34996] [D3D12] GPUAllocator::Data::Data() CreateResource failed 2025/06/18 16:58:51 551597468 c48de4e7 [WARN Client 34996] Failed to save minimap: GPUAllocator::Data::Data() CreateResource failed 2025/06/18 16:58:55 551601718 665e1faf [INFO Client 34996] [STREAMLINE] Shutdown Start 2025/06/18 16:58:56 551601890 b40c667 [INFO Client 34996] [STREAMLINE] Shutdown complete 2025/06/18 16:58:56 551601890 665e1f88 [INFO Client 34996] [STREAMLINE] Shutdown in 0.179299 seconds 2025/06/18 16:58:56 551602625 4de16f2a [INFO Client 34996] [RENDER] Starting device: DirectX12 2025/06/18 16:58:56 551602750 10dd04f8 [DEBUG Client 34996] [SHADER] Load shader cache: ShaderCacheD3D12 2025/06/18 16:58:57 551603703 665e1faf [INFO Client 34996] [STREAMLINE] Init Start 2025/06/18 16:58:58 551604281 665e1f88 [INFO Client 34996] [STREAMLINE] Init in 0.566065 seconds 2025/06/18 16:58:58 551604281 b40c6a0 [INFO Client 34996] [STREAMLINE] Initialized (Enabled) 2025/06/18 16:58:58 551604406 847c3865 [INFO Client 34996] [D3D12] Found matching adapter using LUID 0000020E79600128 (NVIDIA GeForce RTX 3060 Ti - LG ULTRAGEAR) 2025/06/18 16:58:59 551605609 847c2fae [INFO Client 34996] [D3D12] SDK Version = 615 2025/06/18 16:58:59 551605609 847c0941 [INFO Client 34996] [D3D12] GPU type: discrete 2025/06/18 16:58:59 551605609 847c0947 [DEBUG Client 34996] [D3D12] VRAM size = 7.84 GB 2025/06/18 16:58:59 551605609 847c0946 [INFO Client 34996] [D3D12] VRAM limit: 7.84 GB 2025/06/18 16:58:59 551605609 847c1ba6 [INFO Client 34996] [D3D12] Shader Model: D3D_SHADER_MODEL_6_6 2025/06/18 16:58:59 551605609 847c19e5 [INFO Client 34996] [D3D12] Feature Level: 12.1 2025/06/18 16:58:59 551605609 847c270a [INFO Client 34996] [D3D12] Wave Lane Count: 32 2025/06/18 16:58:59 551605609 847c27a3 [INFO Client 34996] [D3D12] VRS Supported: true (4x4) 2025/06/18 16:58:59 551605640 b40be87 [INFO Client 34996] [STREAMLINE][DLSS]: Loaded version 2.4.10 (NGX: 3.7.10) 2025/06/18 16:58:59 551605640 b40be87 [INFO Client 34996] [STREAMLINE][Reflex]: Loaded version 2.4.10 (NGX: 0.0.0) 2025/06/18 16:58:59 551605640 b40be87 [INFO Client 34996] [STREAMLINE][PCL]: Loaded version 2.4.10 (NGX: 0.0.0) 2025/06/18 16:58:59 551605640 b40bec2 [INFO Client 34996] [STREAMLINE][NIS]: Loaded proxy version 2025/06/18 16:58:59 551605640 b40bec2 [INFO Client 34996] [STREAMLINE][FSR]: Loaded proxy version 2025/06/18 16:58:59 551605640 b40bec2 [INFO Client 34996] [STREAMLINE][XeSS]: Loaded proxy version 2025/06/18 16:58:59 551605640 b40bec2 [INFO Client 34996] [STREAMLINE][PSSR]: Loaded proxy version 2025/06/18 16:58:59 551605640 b40be27 [INFO Client 34996] [STREAMLINE][DLSS] Enabled: true 2025/06/18 16:58:59 551605640 819521e [INFO Client 34996] [STREAMLINE][Reflex] Reflex Low Latency: ON 2025/06/18 16:58:59 551605640 819521d [INFO Client 34996] [STREAMLINE][Reflex] Reflex Flash Indicator: ON 2025/06/18 16:58:59 551605640 b40be27 [INFO Client 34996] [STREAMLINE][Reflex] Enabled: true 2025/06/18 16:58:59 551605640 b40be27 [INFO Client 34996] [STREAMLINE][PCL] Enabled: true 2025/06/18 16:58:59 551605640 b40be27 [INFO Client 34996] [STREAMLINE][NIS] Enabled: true 2025/06/18 16:58:59 551605640 b40be28 [INFO Client 34996] [STREAMLINE][FSR] Enabled: true 2025/06/18 16:58:59 551605687 6c2d2cc6 [INFO Client 34996] [STREAMLINE][XeSS]: Loaded version 1.3.1 (XeFX: 0.0.0) 2025/06/18 16:58:59 551605687 b40be28 [INFO Client 34996] [STREAMLINE][XeSS] Enabled: true 2025/06/18 16:58:59 551605687 b40be28 [INFO Client 34996] [STREAMLINE][PSSR] Enabled: false 2025/06/18 16:58:59 551605687 3877a08c [INFO Client 34996] [D3D12] Buffer Count = 3 2025/06/18 16:58:59 551605687 577e695c [DEBUG Client 34996] [WINDOW] TriggerDeviceCreate 2025/06/18 16:59:00 551605828 577e69fd [DEBUG Client 34996] [WINDOW] TriggerDeviceReset 2025/06/18 16:59:00 551606234 aecea2d4 [INFO Client 34996] Abnormal disconnect: An unexpected disconnection occurred. 2025/06/18 16:59:00 551606343 e03447a5 [INFO Client 34996] [SCENE] Set Source [(null)] 2025/06/18 16:59:00 551606484 e03447a5 [INFO Client 34996] [SCENE] Set Source [(unknown)] 2025/06/18 16:59:00 551606484 2e06ba62 [DEBUG Client 34996] [SCENE] Height Map Texture: 800 x 800	Posted by nnunhtiek#7473 on Jun 18, 2025, 5:00:42 PM Quote this Post
I was having this same issue, I switched from directx12 to directx11 in the graphics tab in poe and it hasn't frozen since. Hope this helps you guys.	Posted by Entroze#0177 on Jun 18, 2025, 5:57:02 PM Quote this Post