Protecting your good drops from server disconnects?

In the EU at the moment server disconnects are pretty common unfortunately, often resulting in the loss of great items. If I get a great drop my first thought now is "the clock is ticking". Any advice for protecting a really good drop? Should you immediately portal to town, to your hideout, log out or what? Does any of this work?
thanks
Last bumped on Jun 17, 2025, 1:57:50 PM
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Kadorkin#0882 wrote:
Should you immediately portal to town, to your hideout, log out or what? Does any of this work?

Yes.

Basically all of those should work - I would suggest one of the first two to minimise disruption.

Essentially, what happens is GGG has 'master' servers located in Texas - and, they also rent servers in data centres around the world, which they use as instance servers. Unfortunately, in what's likely to be a cost-saving measure, the instance server primarily syncs with the master servers when you enter & leave them - i.e. if you change zone. I say "primarily" because iirc there are exceptions to this rule... I want to say leveling up triggers a sync? I can't remember for sure, sorry.

So if the instance crashes, you get disconnected as the server no longer understands that it is connected to your game client. Upon logging in, the portals to that instance will be deleted as a QoL boost (I remember when they'd remain, but throw errors if you attempted to use them).

Upon an instance crash occurring, there'll be data loss between that moment in time, and the most recent sync with the control architecture in Texas. It's worth noting that you don't need to stash the loot or whatever - a good rule of thumb is once a loading screen comes to an end, whatever that's happened is "safe". Portaling to your Hideout or a town always works for this - so if you get a Headhunter or Mageblood give it to me er, I mean, portal to one of those.
I find it difficult to justify optional purchases to support a Tencent-owned development studio that declines to provide customers Technical Support, regardless of how many thousands of euros that customer has spent...

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