Game freeze and spinning GGG cogs appear and I get back in game or back to main screen

System:


So very often the game will freeze and I will see the spinning cogs and keep playing or get booted to main login screen. It has never happened before this league nor am I experiencing lagg before it happens or anything unusual. There is info in my logs made by poe:

2025/06/17 14:32:41 390769421 847c33ad [CRIT Client 12960] [D3D12] Device Removed. Reason: 0x887a0006
2025/06/17 14:32:41 390769421 4de16de4 [INFO Client 12960] [RENDER] Restarting device
2025/06/17 14:32:41 390769421 a0d81d7 [INFO Client 12960] [RENDER] Stopping device
2025/06/17 14:32:41 390769421 577e699a [DEBUG Client 12960] [WINDOW] TriggerDeviceDestroyed
2025/06/17 14:32:41 390769421 98c76d5b [DEBUG Client 12960] [D3D12] Failed to CreateResource (error: 0x887a0005)
2025/06/17 14:32:41 390769421 98c76d79 [DEBUG Client 12960] [D3D12] Device removed reason: 0x887a0006
2025/06/17 14:32:41 390769421 e0a9b589 [CRIT Client 12960] [D3D12] GPUAllocator::Data::Data() CreateResource failed
2025/06/17 14:32:41 390769421 c48de4e7 [WARN Client 12960] Failed to save minimap: GPUAllocator::Data::Data() CreateResource failed
2025/06/17 14:32:41 390769546 665e1faf [INFO Client 12960] [STREAMLINE] Shutdown Start
2025/06/17 14:32:41 390769687 b40c667 [INFO Client 12960] [STREAMLINE] Shutdown complete
2025/06/17 14:32:41 390769687 665e1f88 [INFO Client 12960] [STREAMLINE] Shutdown in 0.13539 seconds
2025/06/17 14:32:41 390770031 4de16f2a [INFO Client 12960] [RENDER] Starting device: DirectX12
2025/06/17 14:32:41 390770234 10dd04f8 [DEBUG Client 12960] [SHADER] Load shader cache: ShaderCacheD3D12
2025/06/17 14:32:43 390771640 665e1faf [INFO Client 12960] [STREAMLINE] Init Start
2025/06/17 14:32:44 390773140 665e1f88 [INFO Client 12960] [STREAMLINE] Init in 1.51148 seconds
2025/06/17 14:32:44 390773140 b40c6a0 [INFO Client 12960] [STREAMLINE] Initialized (Enabled)
2025/06/17 14:32:45 390773250 847c3865 [INFO Client 12960] [D3D12] Found matching adapter using LUID 0000020A0B6000B0 (NVIDIA GeForce RTX 4070 - VG248)
2025/06/17 14:32:46 390775171 847c2fae [INFO Client 12960] [D3D12] SDK Version = 615
2025/06/17 14:32:46 390775171 847c0941 [INFO Client 12960] [D3D12] GPU type: discrete
2025/06/17 14:32:46 390775171 847c0947 [DEBUG Client 12960] [D3D12] VRAM size = 11.73 GB
2025/06/17 14:32:46 390775171 847c0946 [INFO Client 12960] [D3D12] VRAM limit: 11.73 GB
2025/06/17 14:32:46 390775171 847c1ba6 [INFO Client 12960] [D3D12] Shader Model: D3D_SHADER_MODEL_6_6
2025/06/17 14:32:46 390775171 847c19e5 [INFO Client 12960] [D3D12] Feature Level: 12.1
2025/06/17 14:32:46 390775171 847c270a [INFO Client 12960] [D3D12] Wave Lane Count: 32
2025/06/17 14:32:46 390775171 847c27a3 [INFO Client 12960] [D3D12] VRS Supported: true (4x4)
2025/06/17 14:32:46 390775234 b40be87 [INFO Client 12960] [STREAMLINE][DLSS]: Loaded version 2.4.10 (NGX: 3.7.10)
2025/06/17 14:32:46 390775234 b40be87 [INFO Client 12960] [STREAMLINE][Reflex]: Loaded version 2.4.10 (NGX: 0.0.0)
2025/06/17 14:32:46 390775234 b40be87 [INFO Client 12960] [STREAMLINE][PCL]: Loaded version 2.4.10 (NGX: 0.0.0)
2025/06/17 14:32:46 390775234 b40bec2 [INFO Client 12960] [STREAMLINE][NIS]: Loaded proxy version
2025/06/17 14:32:46 390775234 b40bec2 [INFO Client 12960] [STREAMLINE][FSR]: Loaded proxy version
2025/06/17 14:32:46 390775234 b40bec2 [INFO Client 12960] [STREAMLINE][XeSS]: Loaded proxy version
2025/06/17 14:32:46 390775234 b40bec2 [INFO Client 12960] [STREAMLINE][PSSR]: Loaded proxy version
2025/06/17 14:32:46 390775234 b40be27 [INFO Client 12960] [STREAMLINE][DLSS] Enabled: true
2025/06/17 14:32:46 390775234 819521e [INFO Client 12960] [STREAMLINE][Reflex] Reflex Low Latency: ON
2025/06/17 14:32:46 390775234 819521d [INFO Client 12960] [STREAMLINE][Reflex] Reflex Flash Indicator: ON
2025/06/17 14:32:46 390775234 b40be27 [INFO Client 12960] [STREAMLINE][Reflex] Enabled: true
2025/06/17 14:32:46 390775234 b40be27 [INFO Client 12960] [STREAMLINE][PCL] Enabled: true
2025/06/17 14:32:46 390775234 b40be27 [INFO Client 12960] [STREAMLINE][NIS] Enabled: true
2025/06/17 14:32:46 390775234 b40be28 [INFO Client 12960] [STREAMLINE][FSR] Enabled: true
2025/06/17 14:32:47 390775265 6c2d2cc6 [INFO Client 12960] [STREAMLINE][XeSS]: Loaded version 1.3.1 (XeFX: 0.0.0)
2025/06/17 14:32:47 390775265 b40be28 [INFO Client 12960] [STREAMLINE][XeSS] Enabled: true
2025/06/17 14:32:47 390775265 b40be28 [INFO Client 12960] [STREAMLINE][PSSR] Enabled: false
2025/06/17 14:32:47 390775281 3877a08c [INFO Client 12960] [D3D12] Buffer Count = 2
2025/06/17 14:32:47 390775281 577e695c [DEBUG Client 12960] [WINDOW] TriggerDeviceCreate
2025/06/17 14:32:47 390775453 577e69fd [DEBUG Client 12960] [WINDOW] TriggerDeviceReset

It will show this everytime is happens I believe, please help GGG!

Hey guys,

I just wanted to give a heads up that I ran into these errors but found a solution that has worked and has solved it for myself and a friend. On windows, you have the My Games folder with the Path of Exile folder. Go to that production_Config file. From inside that, set renderer_type=Directx11 if it isn't already and then set device_type=Directx11 (This on both that were fixed was set to 12 at time of us opening it so seems like a mismatch). Making this change has then made the next load on both comps successful and we went back to being able to play.

Check those fields even if a vulkan player to check for mismatches.

Okay if someone sees this the problem in my case was DX12, if I go to DX11 or Vulkan the problem goes away but I would like to use DX12 for performance reasons...

"

tdogtt10#2027 wrote:

Hey guys,

I just wanted to give a heads up that I ran into these errors but found a solution that has worked and has solved it for myself and a friend. On windows, you have the My Games folder with the Path of Exile folder. Go to that production_Config file. From inside that, set renderer_type=Directx11 if it isn't already and then set device_type=Directx11 (This on both that were fixed was set to 12 at time of us opening it so seems like a mismatch). Making this change has then made the next load on both comps successful and we went back to being able to play.

Check those fields even if a vulkan player to check for mismatches.

Had the same issue, did as suggested above and it seems fixed now. Thanks for that!
For me PoE was also consuming a lot of memory - around 8GB - but after the config file change it's now sitting at around 3.5GB.

Getting same error even in the main login screen openning the game

Getting the same thing. Tried different drivers, tried different rendering options, same things happens every 10-20 minutes or so.

The fact that this isn't on GGG's "Known Issues" list is appalling.