The game doesn't start

After the last update on steam the game stopped starting. On 06/16/2025 I was still playing normally in the evening and in the morning on 06/17/2025 after the update I can no longer start the game. A black screen starts and after a few seconds the game automatically turns off.
Last bumped on Jun 18, 2025, 1:31:53 AM
Exactly the same situation. After starting, a black screen and after a few seconds the game automatically closes. Yesterday everything was fine with the game. I tried reinstalling the game, rolling back the drivers - no result.
Same here. Steam updated PoE today (06/17) and I can't open the game. Black screen before even the first screen (the gears before the login screen), and the game closes after a few seconds. Tried to get Steam to verify and validate game files but no change.
Hey guys,

I just wanted to give a heads up that I ran into these errors but found a solution that has worked and has solved it for myself and a friend. On windows, you have the My Games folder with the Path of Exile folder. Go to that production_Config file. From inside that, set renderer_type=Directx11 if it isn't already and then set device_type=Directx11 (This on both that were fixed was set to 12 at time of us opening it so seems like a mismatch). Making this change has then made the next load on both comps successful and we went back to being able to play.

Check those fields even if a vulkan player to check for mismatches.
"
tdogtt10#2027 wrote:
Hey guys,

I just wanted to give a heads up that I ran into these errors but found a solution that has worked and has solved it for myself and a friend. On windows, you have the My Games folder with the Path of Exile folder. Go to that production_Config file. From inside that, set renderer_type=Directx11 if it isn't already and then set device_type=Directx11 (This on both that were fixed was set to 12 at time of us opening it so seems like a mismatch). Making this change has then made the next load on both comps successful and we went back to being able to play.

Check those fields even if a vulkan player to check for mismatches.


I had the same issue on standalone client and the steps shared above fixed it for me.

Edit: My game is now always crashing during the initial loading screen when loading into the town, which was not happening before the update.
Pupicitas: lv. 100 Shadow
[2.1] Guide for Life based Crit Dagger Reave Shadow: /994474
EU Officer of Umbra Exiles: /732431
Last edited by candoerfer#1562 on Jun 17, 2025, 10:50:21 AM
Documents > My Games > Path of Exile > production_Config > device_type=Vulkan

This work for me
"Exactly the same situation. After starting, a black screen and after a few seconds the game automatically closes." Same here. Were is the support team?
"
tdogtt10#2027 wrote:
Hey guys,

I just wanted to give a heads up that I ran into these errors but found a solution that has worked and has solved it for myself and a friend. On windows, you have the My Games folder with the Path of Exile folder. Go to that production_Config file. From inside that, set renderer_type=Directx11 if it isn't already and then set device_type=Directx11 (This on both that were fixed was set to 12 at time of us opening it so seems like a mismatch). Making this change has then made the next load on both comps successful and we went back to being able to play.

Check those fields even if a vulkan player to check for mismatches.


That worked! Thank you!
"
"
tdogtt10#2027 wrote:
Hey guys,

I just wanted to give a heads up that I ran into these errors but found a solution that has worked and has solved it for myself and a friend. On windows, you have the My Games folder with the Path of Exile folder. Go to that production_Config file. From inside that, set renderer_type=Directx11 if it isn't already and then set device_type=Directx11 (This on both that were fixed was set to 12 at time of us opening it so seems like a mismatch). Making this change has then made the next load on both comps successful and we went back to being able to play.

Check those fields even if a vulkan player to check for mismatches.


I had the same issue on standalone client and the steps shared above fixed it for me.

Edit: My game is now always crashing during the initial loading screen when loading into the town, which was not happening before the update.


I have the same issue here, switching to DX11 helped for me to start the game but it crashed in the loading screen after character selection.
I can't use Vulkan since my Laptop is from 2015.
Any advices? Already lost my day off yesterday and i don't want it to happen again today.

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