No response from the support
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I've been waiting for my account to be fixed since I can't play because the email address of my account won't receive verification code. It's been 2 weeks I contacted the support and I did not have any news for the past 4 days, am I being ghosted ?
Last bumped on Jun 16, 2025, 11:27:33 PM
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" Maybe you haven't heard, but they've just released the first new challenge league for Path of Exile in a year and their support team are probably just slightly busier than usual... I find it difficult to justify optional purchases to support a Tencent-owned development studio that declines to provide customers Technical Support, regardless of how many thousands of euros that customer has spent...
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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" Thanks for the update! I understand that the support team is likely busy with the new challenge league. Just out of curiosity, how long might I expect to wait for a response? I appreciate your help! Last edited by odasta#3826 on Jun 15, 2025, 9:06:39 AM
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Lol dont expect help any time soon. I have a ticket thats 8 months old. Support is terrible. I have quit playing yell my ticket is resolved. I refuse to Support a company like GGG has become. Since Chris Wilson's departure its just not the same.
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" That's so annoying, the game is excellent, and I find the business model fair, but now I'm just asking to play and they won't care... |
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yeah man its sad that its gotten this bad, look at all their responses on here. just copy paste garbage. one tried to say they had a 500k ticket backlog, if that's the case which its likely not that's a sign of serious miss management, i honestly think Chis wilson leaving was a sign of bad things ahead.
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