getadaptersinfo error when loading poe 2

getting this error everytime i try opening the game. windows and gpu driver up to date. tried reinstalling, verify integrity of files, adjusting resolution and refresh rate, but nothing is working. im playing on steam.

im using a 1 monitor pc with specs:
amd 9800x3d
nvidia 5080 (version 576.52 driver)
64G ram
2TB ssd
win11

poe 1 is loading fine. poe 2 is where this is happening. if anyone could help, i would really appreciate it.
Last bumped on Jun 12, 2025, 2:09:57 AM
Post a DxDiag on Pastebin and give us a link to it there.

If you're unfamiliar with DxDiags, EA have a step-by-step guide available here which should get you through the process. Open it using Notepad to copy 'n' paste it over to Pastebin.
Today… by divine decree… your patch of Excel, begins.
here's the link:

https://pastebin.com/TADUhfaM

thank you.
"
h0l0c0z#2255 wrote:

Spoiler
"
---------------
Display Devices
---------------
Card name: AMD Radeon(TM) Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x13C0)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_13C0&SUBSYS_D0001458&REV_CB
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 33548 MB
Dedicated Memory: 2001 MB
Shared Memory: 31546 MB
Current Mode: 2560 x 1440 (32 bit) (144Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.677734,0.309570), Green(0.265625,0.663086), Blue(0.148438,0.052734), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.069900, Max Luminance = 417.000000, MaxFullFrameLuminance = 417.000000
Monitor Name: Generic PnP Monitor
Monitor Model: BenQ EX2780Q
Monitor Id: BNQ7F76
Native Mode: 2560 x 1440(p) (143.999Hz)
Output Type: HDMI
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Using DDisplay: Yes
WCG: Wcg Supported
Active Color Mode: DISPLAYCONFIG_ADVANCED_COLOR_MODE_SDR
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0411094.inf_amd64_f217c92f870dc4eb\B411279\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0411094.inf_amd64_f217c92f870dc4eb\B411279\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0411094.inf_amd64_f217c92f870dc4eb\B411279\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0411094.inf_amd64_f217c92f870dc4eb\B411279\amdxc64.dll
Driver File Version: 32.00.13018.0006 (English)
Driver Version: 32.0.13018.6
DDI Version: 12
Adapter Attributes: HARDWARE_TYPE_GPU,D3D11_GRAPHICS,D3D12_GRAPHICS,D3D12_CORE_COMPUTE,D3D12_GENERIC_ML,D3D12_GENERIC_MEDIA
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1,1_0_CORE
Driver Model: WDDM 3.2
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Not Supported
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
GPU Mux Support: Development, Uninitialized - Query driver runtime status failed
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 12/24/2024 8:00:00 AM, 141720 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-5080-11CF-EE77-DAC264C2ED35}
Vendor ID: 0x1002
Device ID: 0x13C0
SubSys ID: 0xD0001458
Revision ID: 0x00CB
Driver Strong Name: oem49.inf:cb0ae4143ba6acb4:ati2mtag_GraniteRidge:32.0.13018.6:PCI\VEN_1002&DEV_13C0&REV_CB
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: {C58B9A06-7E89-11E1-BB00-70B34824019B} DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT {D1C20509-AE7B-4E72-AE3B-49F88D58992F} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {603A4756-A864-4F91-BB62-2C935B7A1391} {84AD67F6-4C21-419A-9F0B-24F0578906C1}
D3D12 Encode Modes: { D3D12_VIDEO_ENCODER_PROFILE_H264_MAIN } { D3D12_VIDEO_ENCODER_PROFILE_H264_HIGH } { D3D12_VIDEO_ENCODER_PROFILE_HEVC_MAIN }{ D3D12_VIDEO_ENCODER_PROFILE_HEVC_MAIN10 }
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 3
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 16.000X - 0.167X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12
YCBCR_STUDIO_G22_LEFT_P601
YCBCR_STUDIO_G22_LEFT_P709
YCBCR_STUDIO_G22_TOPLEFT_P2020
P010
YCBCR_STUDIO_G22_LEFT_P601
YCBCR_FULL_G22_LEFT_P601
YCBCR_STUDIO_G22_LEFT_P709
YCBCR_FULL_G22_LEFT_P709
R16G16B16A16_FLOAT
RGB_FULL_G10_NONE_P709
R10G10B10A2_UNORM
RGB_FULL_G22_NONE_P709
RGB_STUDIO_G22_NONE_P709
RGB_STUDIO_G22_NONE_P2020
RGB_FULL_G22_NONE_P2020
RGB_STUDIO_G24_NONE_P709
RGB_STUDIO_G24_NONE_P2020
R8G8B8A8_UNORM
RGB_FULL_G22_NONE_P709
RGB_STUDIO_G22_NONE_P709
RGB_STUDIO_G22_NONE_P2020
RGB_FULL_G22_NONE_P2020
RGB_STUDIO_G24_NONE_P709
RGB_STUDIO_G24_NONE_P2020
B8G8R8A8_UNORM
RGB_FULL_G22_NONE_P709
RGB_STUDIO_G22_NONE_P709
RGB_STUDIO_G22_NONE_P2020
RGB_FULL_G22_NONE_P2020
RGB_STUDIO_G24_NONE_P709
RGB_STUDIO_G24_NONE_P2020
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.167X
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

Is your monitor plugged directly into your RTX 5080, or your motherboard?
Today… by divine decree… your patch of Excel, begins.
didnt noticed i was plugged on the board. now the game is working. thank you very much, really appreciate the help.
No worries. :)
Today… by divine decree… your patch of Excel, begins.

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