Questions about mute duration

I know that the mute duration increases each time, such as 1 day for the first time and 2 days for the second. However, I want to know if there is a way to reduce the mute duration, for example, 'after how many days of no violations,' the next mute duration would revert to the original 10 minutes or 1 day.

I sent it to you via email, but your reply didn't provide specific information, not even an explanation of the mute rules?

"

Joel_GGG wrote:

Hi! Could you please contact us at support@grindinggear.com and we'll be able to provide you with some additional information.

I sent it to you via email, but your reply didn't provide specific information, not even an explanation of the mute rules?