Liberator of Wraeclast Supporter pack never received

Long story short I ordered the Liberator of Wraeclast supporter pack and my physical items were never delivered *to me*.

Between GGG not having enough customer support to answer support tickets in time, and the 3 months it took to write back to me about the ticket I put in for my missing package and the tracking number I never received, it was too late for me to try and fix anything.

It turns out the last mile delivery person delivered my package to the wrong address (complex next to me), had I had the tracking number I could have gone and got it myself. The last mile delivery company refuses to compensate because it was "delivered" whatever the fuck that means, and GGG has not responded to any of my support ticket emails. I provided more than enough proof to both companies and still nothing and it's been so long that I can't even dispute my purchase.

Has anyone experienced the same issue. I'm left feeling very bitter because that is a lot of money to just lose out on with no compensation. I wanna play so bad but literally can't force myself to play a game by a company with lack luster support.
Last bumped on Jun 5, 2025, 8:53:18 PM
Hi there! I've PM'd you about this.
Thank you. I have responded and it looks like this will be cleared up.

FYI folks don't forget to occasionally check your spam folder.

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