Locked Out – Old Email Deleted Years Ago, No Support Response.

Hey everyone,

I'm reaching out here because I'm stuck and haven’t been able to get help through the usual support channels.

Years ago (about 4+), I deleted the email account that was originally linked to my Path of Exile account. It was an old childhood email that had become unusable due to endless spam, so I abandoned and permanently deleted it.

Recently, I decided to return to PoE after a long break, but now I’m completely locked out.
When I try to log in, I receive the message:
"There has been a login attempt from a new location. A verification email has been sent to your registered email address."
That’s the problem — I no longer have access to that email, and it can’t be recovered.

I still know my login credentials (email and password), and I have information that can help verify ownership of the account — including details like characters, account creation info, and more.

I submitted a support request to support@grindinggear.com about a week ago, but haven’t received a confirmation or any reply. I had reached out once in the past a year or two ago and gave up, but now I’d really like to finalize this and get my account back.

I understand support may be busy, but I’ve spent a lot of time on this account and it means a lot to me.
If anyone from GGG is reading this — please help me connect with someone who can manually verify my identity and help restore access.

Also, if anyone in the community has dealt with a similar situation (lost access to email, no verification possible), I’d appreciate any advice or tips you can share.

Thank you in advance,
– A hopeful exile trying to come home

"busy" is a massive understatement. Account recovery is the most broken support task since POE2 launched, GGG is running a month+ between replies with multiple exchanges needed.