Regarding the issue of recharging for fashion items

After I purchased a $30 test qualification, I subsequently bought another $30 worth of gold coins, but I didn't receive the costumes and pets.
Is this situation caused by not purchasing the upgrade package? However, I have already accumulated a recharge of 60 US dollars. Could you please resend the costumes and pets? Thank you.
Last bumped on Jun 3, 2025, 6:58:53 AM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
If you bought two $30 packs instead of a $30 pack and the $60 pack (discounted by $30) that would do it. Hopefully GGG can sort it out for you.

DO NOT do a chargeback or other form of refund; that will get you an automatic account ban.
Did you ever see history portrayed as an old man with a wise brow and pulseless heart, weighing all things in the balance of reason?
Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful?

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