Incompetent people work in support.

Somewhere around January 12+- I had a problem accessing my email and I asked to change it.

And since then I get answers from different people every time, very rarely.


I wrote to support on January 14th, and since then they have responded to me:
16.01.25 Ramanpreet
16.02.25 ​Whai
27.02.25 JC
19.03.25 Rory
15.05.25 Rory
16.05.25 Rory

The problem is still not solved.
I bought access to the 2nd season of poe2 (it's not your fault that it's crap), but the way you structure your work scares me.

I'm very disappointed that you don't care about the players and your fans.
And that I can't play the upcoming 3.26 patch after 4,5 months of waiting.

"Kind regards"

That's a YOU issue to be honest.

YOU managed to loose access to your email account.

NOW GGG have to go through a lot of security procedures and checks because of it, and guess what, you are not the centre of their world, you are in a queue and you'll wait your turn (that queue was over 500,000 long from November)

I agree that I am not the center of the world.

Yes, my email was deleted. Let it be my problem.
But the fact that they have a queue of 500,000 is exactly what speaks of the incompetence of GGG support.

You can't explain this situation to people here most of them haven't played any games other than POE, so they see GGG as the best studio. Even a mid-tier gacha game studio like Wuwa has devs working 18-hour days and responds to tickets within 2 hours at most.

"

Pislik#4755 wrote:

Even a mid-tier studio like Wuwa has devs working 18-hour days

GGG claims to have staff responding to tickets 24/7.

Though I imagine the graveyard shift is comparatively small - and due to them being based in New Zealand, their standard work hours don't always overlap super well with the peak activity from their community; e.g. it's just after half past noon for GGG & it's just after 2:30 am CEST.

"

lagwin1980#2224 wrote:

That's a YOU issue to be honest.

YOU managed to loose access to your email account.

NOW GGG have to go through a lot of security procedures and checks because of it, and guess what, you are not the centre of their world, you are in a queue and you'll wait your turn (that queue was over 500,000 long from November)

[Removed by Support] There is upgrading error for the paladin pack. Despite numerous threads on forum reporting the issue and I believe emails are being sent to support yet they are still not aware of it and their staff are happily replying players confidently to go ahead and purchase the pack. This kind of irresponsible error definitely contribute to more unneccessary emails to support. If this is not incompetent then what is it ? Yea yea i get it. Their world doesnt revolve around me so thats why i submitted request for refund and will wait for their response.

Sucks that your issue is not resolved yet. I usually don't reply to forum threads but I had to when noticing Rory's name. In all my correspondance with GGG support Rory has worked on pretty much all my tickets and always resolved them in a timely manner sometimes replying in a matter of 15-20 minutes. Not saying there is no issues but they're far from the worst support I've had the "pleasure" of interacting with.