No support update
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So it seems that even though they advertise on supoort page to use /verify to speed up the process with the tickets, but it seems that the whole verify and ticket oppening all by yourself doesn't speed up anything. After 2 monts still no response to any of my tickets and I'm considering just to start fresh on a new account and invest again JUST BECAUSE GGG doesn't care enough to help people with banned account due to hacking or random problems that might have been solved way back from 1 to 6 months. Honestly now i just want to have atleast a email reply to understant that it would tell me how much i should wait for my ticket to be picked up and not something vague like "it will take some time", tell us that it will take from 2 to 4 months because of the high amount of tickets, but it seems that there might be 2 or 3 staff members that work on thousands or tens of thousands tickes. I'll be waiting for a response as soon as possible. Thank you.
Last bumped on May 30, 2025, 2:35:52 AM
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Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times.
As mentioned in our Customer Support Update from January, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible, and we appreciate your patience and understanding in the meantime. unfortunately we are unable to speculate on specific timeframes for individual tickets. If you have already sent us a ticket, please keep in mind that we are working through a high volume of tickets currently, and adding additional tickets for the same issue will not change your place in the queue. | |
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Still waiting since game release GGG…what’s with your lack of support?
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And if you're waiting for a small problem and probably even more frustrated than me, I can't even play poe1 due to a refund ban.
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I can relate to your problem. I'm waiting for a solution by the support team since November last year. Worst customer support experience I have ever had in my life.
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