Help and Information - Account email can be set to non-existing email. - Forum

I changed my email associated with my account about half a year ago or something. Later i realized, that i gave my email the wrong domain. It is currently set to [Removed by Support] I know for sure, that whatever the exact user name is in front of it, the email, as it is currently entered there, cannot possibly exist, as the domain is owned by my company and we have no email address that would fit. Now i need to unlock my poe1 Account (poe2 works fine) because i moved a few times between Switzerland and South Korea which locks my account every time. But i cant, because i cannot receive the email, that is sent to verify myself and i also cannot change my email address, because for that i would also have to verify my old one. If you require us to do that you should also verify the new email-address when we change it, which did not happen. This is rather frustrating because support still seems to be flooded with requests and I haven't heard from them in 2 months after they requested almost my full transaction history. I completely missed legacy of phrecia and now i fear that i might also miss the new poe1 league. Last edited by Ayelen_GGG#0000 on May 26, 2025, 9:22:32 PM Last bumped on May 27, 2025, 6:15:42 PM	Posted by Shikamaakuma#3562 on May 26, 2025, 9:20:36 PM Quote this Post
" Shikamaakuma#3562 wrote: I changed my email associated with my account about half a year ago or something. Later i realized, that i gave my email the wrong domain. It is currently set to [Removed by Support] I know for sure, that whatever the exact user name is in front of it, the email, as it is currently entered there, cannot possibly exist, as the domain is owned by my company and we have no email address that would fit. Now i need to unlock my poe1 Account (poe2 works fine) because i moved a few times between Switzerland and South Korea which locks my account every time. But i cant, because i cannot receive the email, that is sent to verify myself and i also cannot change my email address, because for that i would also have to verify my old one. If you require us to do that you should also verify the new email-address when we change it, which did not happen. This is rather frustrating because support still seems to be flooded with requests and I haven't heard from them in 2 months after they requested almost my full transaction history. I completely missed legacy of phrecia and now i fear that i might also miss the new poe1 league. Hi there, we aren't able to assist with account-related issues over the forums. If you have emailed us at support@grindinggear.com we will look into this matter for you. We are currently experiencing high volumes of Support requests. Rest assured we will respond to your email as soon as possible.	Posted by Ayelen_GGG on May 26, 2025, 9:23:00 PM Grinding Gear Games Quote this Post
" Ayelen_GGG wrote: Hi there, we aren't able to assist with account-related issues over the forums. If you have emailed us at support@grindinggear.com we will look into this matter for you. We are currently experiencing high volumes of Support requests. Rest assured we will respond to your email as soon as possible. I am aware of that. Still i would like to vent my frustration somewhere. But I got a reply today, so, thanks. Anyways. The underlying issue is still a bug on the webpage, as such i think the post (minus my "rant") is still in the correct place. As the email i accidentally set never existed meaning the verification process either did not happen or was not completed and the email was still changed (so it's either a bug or a missing feature). Last edited by Shikamaakuma#3562 on May 27, 2025, 6:16:21 PM	Posted by Shikamaakuma#3562 on May 27, 2025, 6:15:42 PM Quote this Post