The account has been blocked and there has been no response for a week

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Joel_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

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苏小喏#9372 wrote:

The account cost several hundred dollars and was inexplicably banned. The email has not been replied to. Can you provide an accurate response time to explain the reason for the ban and the solution

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苏小喏#9372 wrote:

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苏小喏#9372 wrote:

The account cost several hundred dollars and was inexplicably banned. The email has not been replied to. Can you provide an accurate response time to explain the reason for the ban and the solution

I am the first to actively reply and cooperate with the information required by the email. I have also invested a lot of time in this game, but I feel very uncomfortable if I have not replied for a long time. I request that you do something to speed up the processing of my request. If I have indeed violated any rules, please let me know the reason so that I can correct my mistake in a timely manner. Thank you very much

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Summoner#6275 wrote:

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苏小喏#9372 wrote:

"

苏小喏#9372 wrote:

The account cost several hundred dollars and was inexplicably banned. The email has not been replied to. Can you provide an accurate response time to explain the reason for the ban and the solution

I am the first to actively reply and cooperate with the information required by the email. I have also invested a lot of time in this game, but I feel very uncomfortable if I have not replied for a long time. I request that you do something to speed up the processing of my request. If I have indeed violated any rules, please let me know the reason so that I can correct my mistake in a timely manner. Thank you very much

GGGs support system was overwhelmed when POE2 launched, and are still massively backlogged on complicated issues that need to be handled by senior staff (vs things that entry level support can do via an admin webpage).

Ban appeals are backed up by weeks at a minimum from other forum complaints. I'm not sure how long a normal appeal takes - the only time I saw someone say they got a concrete response they apparently did something so blatant to get an immediate "No, you're never getting unbanned response."

The worst case is account ownership issues (ie lost logins, or were hacked). Some of those have been in limbo 4 or 5 months. I mention this because GGG locks any disputed accounts first, and that at least superficially looks like any other ban type.

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苏小喏#9372 wrote:

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Summoner#6275 wrote:

GGGs support system was overwhelmed when POE2 launched, and are still massively backlogged on complicated issues that need to be handled by senior staff (vs things that entry level support can do via an admin webpage).

Ban appeals are backed up by weeks at a minimum from other forum complaints. I'm not sure how long a normal appeal takes - the only time I saw someone say they got a concrete response they apparently did something so blatant to get an immediate "No, you're never getting unbanned response."

The worst case is account ownership issues (ie lost logins, or were hacked). Some of those have been in limbo 4 or 5 months. I mention this because GGG locks any disputed accounts first, and that at least superficially looks like any other ban type.

GGG cannot reply to the unblocking, but at least they should tell me the reason. When I started sending emails, they replied within a few minutes and asked me to provide my account information. After I provided it, GGG did not reply