Frozen/Charms

So I'm doing trials of chaos only floor 3, current mods (time paradox, impending doom, lethal rare monsters) I get frozen by I'm assuming the caster dudes that cast eye of winter. It lasts like 5 seconds at least, but way too long, and I'm assuming that's because of time paradox * IE being frozen counts as a debuff* ok fine but then I think to myself well don't I have a thawing charm? So I check it...its full charges. So WTF is the point of charms if they don't work? Something just seems really off here, in a game like this...I should never be able to slow count to 5 while not having control over my character. I mean really, that's crazy, when 1 second matters in this game, 5 is like nightmare fuel. But the icing on the cake, is that the only thing I as a player have to counter this doesn't even work properly is even worse.