Bought Points, Can't Access MTX Shop In-Game or Online

Hey Exiles,
I just bought points through the Microtransaction Shop (MTX), but now I'm unable to use them at all. When I try to open the in-game shop (Featured, Sales, etc.), it just shows my character on the right, but the left side is completely blank — no items, nothing.
Even in the online shop, whenever I try to purchase something, it tells me to buy points first — even though I already did. So right now, I can't spend the points I just paid for, either in-game or online.
Anyone else had this issue or knows how to fix it? I'm getting a bit desperate here.