POE 2 Frustration With Support Process, Banned After Reporting Stolen Account
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After my Steam account got stolen and I got it back through Steam Support, my PoE 2 account was compromised. I contacted support to ask why my characters were deleted. They kept asking for all kinds of verification like Steam ID, PoE 2 transactions, purchases, IP address and more. I’ve been banned for weeks just because I asked one question. They won’t respond anymore. The last thing they told me was to download PoE 1, play a bit and then send them my progress, but it just keeps dragging on. I should’ve never contacted support. [Removed by Support]
Now my email address has been blocked due to multiple inquiries. I paid 27 euros for this game. I supported this game, by the way Last edited by Sam_GGG#2420 on May 10, 2025, 10:59:34 AM Last bumped on May 10, 2025, 10:56:27 PM
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Hi there,
I apologise for the experience you've had. I have looked into this query and can see we have responded to the initial issue regarding the access to your account. | |
" FYI Support is backed up by several months for account ownership/recovery issues. It's not anything you've done wrong, GGG's support is just disastrously behind for anything that needs to be handled by senior staff. Did you ever see history portrayed as an old man with a wise brow and pulseless heart, weighing all things in the balance of reason?
Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful? |
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