About the ticket I sent

I made a request from support team and they said they can help gladly but asked for an information about my situation. Then i gave the information that they asked but there is neihter response nor my request is fullfiled. I sent 2 other tickets after 2 weeks apart about same request but still no response. I wonder if support team temporarly stopped working or they're so busy? Because they were respent my first mail like 9 hours later after i sent the mail.

abolute same situation
asked to solve my problem with donation 10th april
They sent 1 answer, and did nothing for today
almost 1 month left. looks like money lost, and i will be too late for mystery boxes if they will do something in future.
i think it will be my last purchase in this game

"

Edmund_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Very sorry, cool story
you guys doing this since november, its like 6 months, and problem with supporting players does not fixed. for example - if i have problems with payments in my work - I'm just turning off all payments until i solve problem. just to stop generating new and new tickets. if i have unsolved tickets in my work - i sleep max 4 hours and continue to work work work.
in situation where answer from support took 1+ month - sorry but i can conclude that its not working, its pretending to be working.
in the same time i tried to be polite, and it does not work too. support just ignoring people. I have problems with payment, i have no decision in a month, and i dont like it. looks like money was stolen and thats enough. right?