Upgrading Early Access Suporter Pack

Hello, i've tried to upgrade my supporter pack from Lord of Ogham to Liberator of Wraeclast Supporter through the website.
I'm from Brazil, my national currency isn't dollar, so I have to access the website as portuguese language.
When I do that I can't procceed, because it shows me an option to confirm that I can switch the physical products to extra coins when I buy that pack.
But I can't click into that option, even if I do, the button to procceed can be clickable but the page doesn't change, it stays as it was and nothing happens.
I tried to send 2 e-mails to the support team but no one answered me.
I tried to upgrade through the steam shop and ingame shop but the cost isn't for upgrading but buying a new one entire pack from zero.

Hoping for your advice and attention.
Last bumped on May 4, 2025, 8:02:24 PM
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Kishan#2939 wrote:
Hello, i've tried to upgrade my supporter pack from Lord of Ogham to Liberator of Wraeclast Supporter through the website.
I'm from Brazil, my national currency isn't dollar, so I have to access the website as portuguese language.
When I do that I can't procceed, because it shows me an option to confirm that I can switch the physical products to extra coins when I buy that pack.
But I can't click into that option, even if I do, the button to procceed can be clickable but the page doesn't change, it stays as it was and nothing happens.
I tried to send 2 e-mails to the support team but no one answered me.
I tried to upgrade through the steam shop and ingame shop but the cost isn't for upgrading but buying a new one entire pack from zero.

Hoping for your advice and attention.


Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

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