Moving MTX to another sub account

Hi,

Ive tryed to email support a few times with no luck, the story is that i bought poe2 ea for my pc and played it there, then i bought it for my xbox, but the points i got, i would like to be moved to my main account since i wont be playing on my xbox account.

I got this link from support:
https://www.pathofexile.com/forum/view-thread/3586288

And as far i can see it, is possible to get them moved but how ?

"

After linking my Xbox and PC accounts, can I use microtransactions that were purchased on my Xbox account on my PC account and vice versa?

Spoiler

Yes, but by default the microtransactions on the two accounts will be in separate sub accounts. You can freely choose which sub-account you would like to use on either platform and the microtransactions originally purchased on that sub-account will be available for use on either platform.

You can also contact support if you would like to move the microtransactions onto the same sub account as a one time action, but note that we can not currently move your characters from one sub-account to the other, so you should only do this if you do not intend to use the moved microtransactions on that sub-account any more.

I havent heard from you, it has been 2 weeks now, i just tryed to send a new mail today, then i will see what will happend.

"

Joel_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Do you have any eta, on how long it would take to respond on a support mail ?

To save you some time they will not transfer points and if you wanna do the one time mtx transfer from xbox to pc use your xbox points first and then wait months im currently waiting almost 6 months actually 7 days away from 180 days for the this one time mtx transfer good luck.

"

LegitWicked#5086 wrote:

To save you some time they will not transfer points and if you wanna do the one time mtx transfer from xbox to pc use your xbox points first and then wait months im currently waiting almost 6 months actually 7 days away from 180 days for the this one time mtx transfer good luck.

Thx for the answer, i have used my points on my xbox, and requested a move, its just odd they wont respond at all, i got a respond when i first contacted them about not getting the points.

Hey no problem hope it helps things go a little faster

I haven't received an email about this since I sent all the info and confirmed to support to go ahead and continue the transfer process on November 21st 2024

If you haven't id also suggest sending a email with both accounts with discriminators numbers (#XXXX) along with some character names and some pictures of some of the Xbox transactions with some of the items bought with IDs date and time etc in the picture
I actually sent Xbox/Microsoft and GGG transactions just to be sure not sure if Xbox/Microsoft was needed though

Also maybe even better a new email just asking for the one time mtx transfer instead of hoping to do it through the email about points id also go ahead and in the new email go and do what it says when you click contact support at the top of the site and do the verify thing and send them the code you get in the email too with all info from above as well

Good luck hopefully it doesn't take you 6+ months of waiting

Yeah ive tryed both with the support id, and only got a response when i did it without it, so i will just wait and see what happens