technical support work

Hi, I need your help. I contacted support about 44 days ago. We were in the process of restoring my account, I provided all the data, but they take weeks to answer me... I have been waiting for 44 days for my problem to be resolved, I do not understand why it is taking so long. Now I am waiting for your answer again, you will ask for some information and I will have to wait several weeks again... This is crazy, please contact me and speed up the process, I am tired of waiting

"

Joel_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

you answer each of my messages in 5-7 days
I've been waiting for 44 days already, can I send you my email address that I used to contact you in a private message.
please look at my case, it's not nice to the players to drag out the process like that!