Merging two accounts.
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I preordered on xbox when I got my account it had split up and put my pre order bonuses on a new account, no issue I put in a ticket and waited for months.
I recieved an email asking for more information on March 24th, gave the required info. Today I recieved what im guessing is my final email [Removed by Support] It's far to late to request a refund thru xbox so I guess they are saying thanks for the support? Whats the next step for us here Last edited by Ayelen_GGG#0000 on Apr 28, 2025, 9:44:36 PM Last bumped on Apr 29, 2025, 12:48:01 AM
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" Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible. |
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Hey I did reach out to customer service, after 4 months of waiting this is what they sent me
Hi there, Thank you for getting back to us, and for your patience. Unfortunately, I'm afraid we are unfortunately not able to transfer your purchase to your secondary account. I am very sorry this was not the outcome you were after. If you wish to request a refund for this purchase you will need to do so directly through Xbox or Microsoft Support. it said removed in my previous post for some reason. |
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