duplicate payment issue

I'm writing to bring to your attention a duplicate payment that was inadvertently made. Upon reviewing my payment records, I noticed that two identical transactions of [USD 30] were processed .

I have already contact with xsolla,they tell me to contact poe2 client for help.


I've already wait for a week but get no answer,and my payment issue is very simple to check and handle.I wander is there anyone can solve a player's payment issue? Or just choose to overlook?

It's quite a easy issue and I need some efficiency

here's the email I have sent many times since 4.19

Could you kindly assist in refunding one of these payments? Or recharge 30 dollars value in my poe2 game,both of the solution I will take.Looking forward to your confirmation.

Transaction ID emailed by xsolla:****

accountid:ngodraito#7282


name of character:***

Can anyone solve my issue?

"

Tai_GGG wrote:

If you have sent us an email, one of the team will be able to respond to your request as soon as we can. Please note we are currently dealing with a large number of requests, so we apologise for any potential delay in getting back to you.

I have been waiting for a whole week.I think my issue is quite simple and I have sent all the information you need to solve my payment issue.Why I stil get no answer at all?

"

ngodraito#7282 wrote:

"

Tai_GGG wrote:

If you have sent us an email, one of the team will be able to respond to your request as soon as we can. Please note we are currently dealing with a large number of requests, so we apologise for any potential delay in getting back to you.

I have been waiting for a whole week.I think my issue is quite simple and I have sent all the information you need to solve my payment issue.Why I stil get no answer at all?

CAN ANYONE HELP?

STILL NEED HELP

ANYONE?