Open ticket with support for months !!

Hi Guys

I am at a loss !
I have opened two tickets for purchase of microtransactions purchased
on the wrong sub account and have had only one response.

Please see email

Hi there,

Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name (including the 4-digit discriminator) and the names of a few of your characters?

Can you please also let us know the Steam or Xsolla transaction ID for the purchase made?

Thank you again.

Kind regards,

This email was received on the 24/01/2025

I have responded with the details but radio silence since then ?
SO I opened a new ticket complete with a verification code but still no replies.

It has been ongoing for months now ? Have I done something wrong ? or is
the support team swamped ?

As I purchased a $100 usd supporter pack on one of my sub accounts and all
my POE 1 purchases and stash tabs on are the other.
I would really appreciate I response of some kind even if its we can't help
at this point.

Thanks for your time and understanding
Steve

Thanks for the reply I appreciate it :)

"

Lizzbot#1990 wrote:

Thanks for the reply I appreciate it :)

Dont fall for it, they are not doing anything, i been in the dark since 6 months ago, i even showed them recipts, they just have the automatic response of "look at this post made months ago about how we are with X ammount of tickets". 6 months without anyone being able to help on a purchase made and lost during their migration of data hiccups.

"

Vash_GGG wrote:

I apologise for our slower-than-usual support response times. As mentioned in our Customer Support Update from January, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard.

It has been an issue since at least December; this is the end of April.

This is your standard.