Game Freeze >5 seconds, Grinding Gear animation and then reconnects

Hi,

I play from the Singapore server with 39ms connection (as least as its reported in the login screen), so don't think its a latency in the network.

The game will occasionally, probably once every 2-3 maps, freezes completely. Then the grinding gear animation will appear and I'm back in the game. The mini map will lose all the previously discovered area. Monsters that was killed previously remains dead. The fight that was in continues unabated. I'm describing the symptoms that is observed.

[THE BAD] Obviously for a freeze of such a length of time - almost usually end up with player death as well! It has been happening ALSO to friends of mine.

Please do something about this, as its making it extremely frustrating.

Some suggestions, while this is being looked into (am I correct, this IS being looked into?)
1 What do you need us to tell you in our report when reporting this issue? PC specs, etc?
2 Please remove the penalty of XP loses whilst this remains unsolved. Unless it is the desire of the GGG team to PUNISH, whilst we are powerless to deal with the freeze. The game is punishing enough.

Please, let the resolution of this be a priority!

bump. Is not one else experiencing this? Hmm.. i could the minority.

Nah, you're not the only one. I just figured that all those kinds of issues would be ignored as they always are.

servers are cooked again