Resolution Required for Account Top-Up System Error。关于账号充值问题，很郑重的希望GGG游戏官方客服看一下这个邮件，并及时回复下。

Hello:
I am a Chinese player, My game ID is jyzhenjing # 5732. I have been registered for a POE game account since 2016 and have been playing on Tencent servers in China . Since the launch of POE2 in December 2024, I have been paying close attention to it. Recently, I finally have time to play games on POE2 International. I purchased a Karma Koin point card and recharged it on Taobao, the largest shopping platform in China and even the world, at 22:37 Beijing time on April 17, 2025 . But after recharging, I still couldn't recharge successfully until I sent the email. I also took a screenshot of my account . I contacted the recharge point card supplier through Taobao, and the supplier said that it was all due to the game company and not their problem at all. I need your company's help to explain this issue. The recharge point card supplier on Taobao has a monthly sales volume of over 2000 , which means that 2000 people recharge their accounts every month. If all account issues are pushed to your company, it will have a significant reputation impact on your company and even your partner Tencent, as this may involve fraud issues.
If your company has not received my recharge record, please reply to my email in a timely manner. I will submit it as evidence to the official Taobao website and the Chinese police for handling, to avoid damaging the reputation of your company among Chinese players.
If your company receives my recharge, please resolve my issue promptly and make my account eligible for testing as soon as possible.
Thank you again!
你好：

我是一名中国玩家，我的游戏ID是jyzhenjing#5732，我从2016年就注册了POE游戏账户，一直是在国内腾讯服务器玩。POE2从2024年12月开服以来，我一直非常关注，最近终于有时间可以去POE2国际服进行游戏，我在中国乃至世界上最大的购物平台淘宝网（www.taobao.com）于北京时间2025年4月17日22点37分购买了Karma Koin点卡并进行了充值。但充值以后直到我发送邮件前仍然没有充值成功，我把我的账号也截图了。我通过淘宝网联系了充值点卡供应商，供应商称全都是游戏公司的原因，根本不是他们的问题。我需要你们公司帮忙解释下这个问题。淘宝网上的充值点卡供应商每月销售量超过2000，也就是每月有2000人通过他充值账号，如果把所有的账号问题都推给你们公司，会对你们公司甚至你们的合作伙伴腾讯公司造成很大的声誉影响，因为这很可能涉及到诈骗问题。
1.如果你们公司没有收到我的充值记录，请给我及时回复邮件，我会作为证据提交给淘宝网官方和中国警方进行处理，避免你们公司在中国玩家的声誉遭到破坏。
2.如果你们公司收到我的充值，请及时解决我的问题，早日让我的账号具有测试资格。

再次表示感谢！

我一直通过邮箱给贵公司联系，已经发了很多天邮件了，一直没有人给我回复，我才上论坛询问的。
I have been contacting your company through email for many days now, but no one has replied to me. That's why I went to the forum to inquire.

"

Joel_GGG wrote:

Hi! Could you please contact us at support@grindinggear.com and we'll be able to provide you with some additional information.

我一直通过邮箱给贵公司联系，已经发了很多天邮件了，一直没有人给我回复，我才上论坛询问的。从4月18日我就一直通过邮箱跟贵公司联系。
I have been contacting your company through email for many days now, but no one has replied to me. That's why I went to the forum to inquire.

"

jyzhenjing#5732 wrote:

I have been contacting your company through email for many days now, but no one has replied to me. That's why I went to the forum to inquire.

If you have sent them an email, wait for them to respond.

Each time you send additional emails it resets your position in the queue.

Can you tell me how long it usually takes to reply to my email?

"

Sarno#0493 wrote:

"

jyzhenjing#5732 wrote:

I have been contacting your company through email for many days now, but no one has replied to me. That's why I went to the forum to inquire.

If you have sent them an email, wait for them to respond.

Each time you send additional emails it resets your position in the queue.

Can you tell me how long it usually takes to reply to my email?