Game Purchase Issue and Missing Twitch Drops

Hello,

I’m reaching out regarding two issues I’ve encountered with Path of Exile 2.

First, I purchased the game even though I was apparently eligible to receive a free key, as I had previously spent money on content in Path of Exile 1. I would like to know if it’s possible to convert the amount I paid for PoE 2 into in-game currency (such as points or an equivalent form of compensation).

Second, I’m having trouble with Twitch drops. Although I watched eligible streams and linked my account correctly, I haven’t received any of the rewards in-game. I’ve double-checked the connection, but nothing has shown up so far.

Thank you in advance for your help.
Best regards
Last bumped on Apr 20, 2025, 6:12:26 PM
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bb87290#4829 wrote:
First, I purchased the game even though I was apparently eligible to receive a free key, as I had previously spent money on content in Path of Exile 1. I would like to know if it’s possible to convert the amount I paid for PoE 2 into in-game currency (such as points or an equivalent form of compensation).

To be eligible, you would need to have spent $480 USD+ on Path of Exile.

If you meet that threshold, you would have gotten the full contents of the supporter pack you purchased except you would have already had a Path of Exile II Early Access license. In lieu of this, you would have been given an additional Path of Exile II Early Access key (with no coins or MTX) to give to a friend. You can find that key here. It is to be redeemed by your friend here.


"
bb87290#4829 wrote:
Second, I’m having trouble with Twitch drops. Although I watched eligible streams and linked my account correctly, I haven’t received any of the rewards in-game. I’ve double-checked the connection, but nothing has shown up so far.

Can I ask which platform you play Path of Exile on?

Are you looking for the MTX in PoE 1 or PoE 2?
"VPs are not required to change their posting style. They are still welcome to express their opinions and take part in any discussions they wish. Their only responsibility is to continue doing what they have always done - posting in a friendly and constructive manner."

-GGG, 2015
im looking for the MTX in PoE 2
"
bb87290#4829 wrote:
Hello,

I’m reaching out regarding two issues I’ve encountered with Path of Exile 2.

First, I purchased the game even though I was apparently eligible to receive a free key, as I had previously spent money on content in Path of Exile 1. I would like to know if it’s possible to convert the amount I paid for PoE 2 into in-game currency (such as points or an equivalent form of compensation).

Second, I’m having trouble with Twitch drops. Although I watched eligible streams and linked my account correctly, I haven’t received any of the rewards in-game. I’ve double-checked the connection, but nothing has shown up so far.

Thank you in advance for your help.
Best regards


Hi! Could you please contact us at support@grindinggear.com and we'll be able to provide you with some additional information.

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