IP banned, please help

Hi GGG support,

My IP is banned when I tried to login PoE2 on my PS5 today.
This must be a mistake.
Can you remove this ban for me please?

My account: mylaluna#0875

Cheers,
Last edited by mylaluna#0875 on Apr 20, 2025, 6:09:06 AM
Last bumped on Apr 20, 2025, 6:21:03 AM
Hey there, I'm afraid that we are unable to assist with account related issues through the forums. If you have not already done so please contact support@grindinggear.com and the appropriate team members will be more than happy to look into things with you.

Additionally please note that if you're using a VPN or any other similar service which may be affecting your connection, you may need to disable this service in order to access Path of Exile.
Thanks for the fast response.
I just emailed support@grindinggear.com about my issue.
Hope we can get this solved.

Cheers,

Report Forum Post

Report Account:

Report Type

Additional Info