My account has been locked and support email has yet to give me an answer

I went to bed last night after playing, maybe an hour of the game, did 2 maps and sekhemas run.

woke up today, and says my account has been locked

Sent an Email and they asked me for my account info, have been over 10 hours and no response back.

The only full weekend I have to play and my account is blocked?.

Why after I provided all the information is it taking you this long to help, I had to make an account as I cant log into my main one just to post here and look for help.

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Cameron_GGG wrote:

Hi there, we aren't able to assist with account-related issues over the forums. If you have emailed us at support@grindinggear.com we will look into this matter for you as soon as we can.

I have, it's been too long and was looking forward to playing this weekend, and you have yet to do anything or respond back with a reason of what happened or made any attempt to help.

I'm not a hardcore player, so when I try to play i try to make it count only to be met with this, and not a single attempt of helping or response from any of you.

If your method of helping is the email and its not working, what other options are you giving me?, as once again, you've given me, and I've given you no reason to block my account.