No Support
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I've sent various e-mails for support regarding the purchases of the early access support packs I've bought and so far the support I have been getting is zero.
It's a bit sad that you spend what most would consider an absurd ammount of money on a pack to support a company/game, and when you need support you aren't getting it whatsoever. At least a reply would be nice so I know someone is actually looking into it. Last bumped on Apr 18, 2025, 7:31:04 PM
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Hey there, I'm really sorry to hear this, and I apologise for our slower-than-usual support response times.
As mentioned in our Customer Support Update from January, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible, and we appreciate your patience and understanding in the meantime. | |
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I can't even find your email address to ask for support. How long is your backlog?
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Hey there, I'm sorry that I can't comment specifically on the expected response times. If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can.
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