GGG support is horrible
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When the promotion boxes came out I bought the 5 pack. I only play POE2, but for some reason when I’m logged in it takes me only to the poe1 store. I bought what ended up being a settlers pack. Didn’t even know until I was in game trying to open it.
I wrote support and owned my mistake. Within five minutes I got a response saying they could do that and just needed my character names. Information was provided. I’ve emailed them once a day since and it’s going on day 9. Even if they find out they can’t switch the boxes, just tell me. Why ignore my requests? I’m not spending anymore money on them. Last bumped on Apr 17, 2025, 8:04:30 PM
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Hey there, I'm really sorry about the delay in getting back to you - we will respond to you as soon as we can. We are currently working through a very large number of support requests, but please rest assured we will get back to you as soon as possible.
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Each time you send an email to support it puts you at the back of the queue. Do NOT send any more emails. Wait until your turn in the queue and you get a response from them.
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I do not and will not use TFT. Gaming Granny :D 🐢🐢🐢🪲🪲🪲 @xjjanie.bsky.social |
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Oh shoot! Thank you so much for this…I would never hear back from them!!
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Thank you for this response. Honestly just this little bit has made me feel so much better. Even if in the end I don't get what Im hoping too, it's ok.
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