Not enabled for early access poe2 on the site, nor does trading work

I made the purchase on the xbox store, I requested assistance via email yesterday in which I sent the proof of purchase, I'm losing the desire to play, I kindly urge you to intervene.

As soon as possible...

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spaccapietre#8101 wrote:

Not enabled for early access poe2 on the site

If you bought Path of Exile II Early Access on your Xbox, you will have an Xbox-specific license which will not permit you to install and play the game on PC or PlayStation. You should be able to download and install Path of Exile II on your Xbox without needing to use this website for that.

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spaccapietre#8101 wrote:

nor does trading work

Could you provide more information, such as any error messages you're given?

Have you been specifically going to the Path of Exile 2 trade page?

https://www.pathofexile.com/trade2/search

The account you're posting from has a Level 61 Necromancer in Standard League as its highest level (PoE 1) character. Does that sound correct to you? If you're logging into the game and the website on different accounts, that would explain the problem with trade.

"If you bought Path of Exile II Early Access on your Xbox, you will have an Xbox-specific license which will not permit you to install and play the game on PC or PlayStation. You should be able to download and install Path of Exile II on your Xbox without needing to use this website for that."
-I only play on xbox

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Could you provide more information, such as any error messages you're given?

Have you been specifically going to the Path of Exile 2 trade page?"
- Yes, the error indicates that I am not buying in dawn of the hunt season

"The account you're posting from has a Level 61 Necromancer in Standard League as its highest level (PoE 1) character. Does that sound correct to you? If you're logging into the game and the website on different accounts, that would explain the problem with trade."
- poe2's account has 2 characters, I only see poe1's character, the twitch link works with the same account and I redeemed the rewards correctly, the trade problem arose recently, I had no trade problems.

I also sent you the photo of my purchase by email and still on the site, my profile, it doesn't let me select "dawn of the hunt" and tells me to get or buy a key.

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spaccapietre#8101 wrote:

I only play on xbox

Then it isn't clear what problem you're trying to resolve.

When you say "Not enabled for early access poe2 on the site", what does this mean?

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spaccapietre#8101 wrote:

Yes, the error indicates that I am not buying in dawn of the hunt season

Please either post a screenshot / photo or quote the error message verbatim.

The point of an error message is to clarify what the problem is. Nobody can help you if you just say it isn't working but don't tell us the specific message you're getting.

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spaccapietre#8101 wrote:

I only see poe1's character

This is normal for the website (at least, for the time being).

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spaccapietre#8101 wrote:

I also sent you the photo of my purchase by email

I am not a GGG employee; you haven't sent me anything at all.

(Please do not send me purchase-related images.)