Poe2 won’t appear on account bought twice

I can’t get my poe2 character to appear on my account can’t use poe2 trade. I’ve bought 2 different packages still nothing only way I can see my character is in rename character, if I click poe2 it says I don’t have access and prompts me to buy again, I refuse to buy a third time
Last bumped on Apr 16, 2025, 3:17:18 PM
Hey there, could you please email us at support@grindinggear.com so we can look into this matter for you?
I’ve sent a few over the last couple weeks with no response
If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

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