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Dear Path of Exile 2 Support Team,
I am a dedicated Path of Exile 2 player whose account was locked many days ago, and my guild was disbanded on the grounds that the guild was allegedly involved in fraudulent transactions. As the guild master, I was held responsible. Since then, I have sent no fewer than 20 emails to your support team seeking assistance. The proposed solution was to repay the outstanding amount to unblock my account, and I explicitly agreed to this resolution in my emails. However, the support team has yet to provide instructions on how to proceed with repayment, forcing me to continue sending daily follow-ups. As a loyal player, I have invested nearly 1,000 hours in Path of Exile 2 and spent hundreds of U.S. dollars on the game. The guild I founded also included over 100 members who shared the same passion for this game. If the information provided by the support team is accurate—that fraudulent activities did occur within the guild—I sincerely apologize and am fully prepared to repay any owed amounts immediately. Nevertheless, the support team has failed to disclose any specific details about these alleged fraudulent transactions, such as which transaction(s) were flagged, the exact amount in question, or when they occurred. Moreover, disbanding my hard-built guild of over 100 members without prior notice feels profoundly unfair. I am deeply saddened by the lack of transparency in this process. Since my account was locked and the guild disbanded, both my members and I have persistently appealed for a constructive resolution, but to no avail. While I understand the challenges of managing player feedback for a game as massive as Path of Exile 2, we are genuine players who deeply love this game and sincerely hope our concerns can be addressed. Last bumped on Apr 16, 2025, 2:49:59 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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Addendum: This is not the account I used before, my personal account was locked for being the guild leader，I have previously sent no fewer than 20 emails to the support team seeking help, but my issues have neither been replied to nor resolved.
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" I have previously sent no fewer than 20 emails to the support team seeking help, but my issues have neither been replied to nor resolved. | |
" It certainly does nothing of the sort. If you are, on a daily basis, resetting your position in the queue then your ticket will never rise to the top of it. Furthermore, when someone is finally in a position to help you, I don’t know how many “bump” emails they’ll be willing to scroll past to find some actual information regarding what your ticket is about. A modicum of patience wouldn’t go amiss… |
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" Yes. Because the only information a ticketing system can use to decide your position in the queue is the date & time of your latest email. Which you continually update in a rather fantastically counterproductive fashion. Stop spamming them and give them a chance to respond. |
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"I earnestly implore you to advise me on what I should do to solve my problem. | |
" Nothing. Be patient and wait for someone to respond to you. |
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"Well, I've been writing appeal emails earnestly every day. I didn't expect such a result. However, thank you for your explanation regardless. I wish you a pleasant life. |
