I was hacked. Please help.

Hi GGG, last night someone got into my steam account. My friend told me he/she
Signed into my poe2 and poe1 games. This person deleted all of my characters on poe1 which I don't care about but I had 1100 points in the shop and now it says 0!
Last night I locked my visa due to being hacked is that why all my shop points are gone?

Is it even possible to steal ot share points? If so do you have a history of who my account gave it to, to hold that personal responsible? Please help.
Last bumped on Apr 16, 2025, 2:46:44 PM
Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
Be wary, once you send a email they're going to lock your account and you'll have to start a unlock verification process.

I've been on said process for 4 months, and my account is STILL locked.


Best of luck.

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