I got hacked.. how?!
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Hi, i'm kinda new POE player, this morning i went logging in and when i wanted to log-in it said "log in from different location" i re entered password..
all my gear is gone? all my divines are gone how is this possible? didnt receive an email nothing? There is literally NO PROTECTION in this game? how is this even possible I sold an headhunter yesterday, grinded the whole campaign to make a frostbolt character, bought everything did some map, went to sleep and boom everything is gone. From poe launcher. What do i do now? Last edited by Polm#6062 on Apr 13, 2025, 11:09:08 AM Last bumped on Apr 13, 2025, 3:16:41 PM
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Hi there,
I'm afraid we are unable to discuss account issues via the forums, please send us an email at support@grindinggear.com so we can take a look into this for you. | |
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Same happen to me, when to sleep at 5:30am (GMT-3) and wake at 11:30am (GMT-3), and all my itens, gems (6 slots), and currency was gone.
I open a ticket right now but the felling is really bad. No trys to enter via steam, and last league we had a similar issue with accounts being hacked, i hope its not like that again. But know wait for the ticket reply :( |
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Did you have an headhunter or something? i saw some people that got hacked after posting/selling their headhunter
my head spinning so much trying to figure out HOW did it happen lol | |
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I also got hacked recently.
Exactly the same as you. I had a HH too, got hacked by day 4. All my currency stolen, approx 80divs. I stopped playing since then. I just wanted some position from GGG explaining what is happening and how can we secure our accounts. There are some cases of people literally losing their accounts and getting it locked, without having an answer for months. Stay strong man, cause they are going to take months to answer your email. It sucks, but we just have to wait and don't keep overwhelming them with multiple emails. I suggest you to update your account password, possibly change email. But I'm not sure if it'll help. I just stopped playing (after 10 years of PoE). I'll wait for a position from GGG. If they keep sweeping dirt under the rug and ignoring this HUGE issue, I'll just quit PoE. |
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" Yup, i'm done, no way i'll play this game again going to bed every night not knowing if i'll wake up the next day with everything gone. the security from this company seems terrible. Just by changing your password without any email confirmation is wrong lol. I emailed them and from what i saw they will lock my account for "security". Good job! I login and i see "login from different location re-enter password" hey wow that's good security! i feel really safe getting this message INGAME (why ingame.... send an email notification or something wtf) when the damage is ALREADY done, like what??? | |
" Hi, you play steam or stand alone version? i got hacked in POE 2 in steam 2 days ago. how? i dont know> i have steam guard and steam support says that this problem is not steam. mb this is a second wave of february steam admin poe story. and i stop playing. bcs its terrible story. WE ARE Q ! WHERE WE GO ONE, WE GO ALL !
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" Used the standalone version. But i linked my steam if i ever wanted to download/play on it Can’t believe such a big company as such terrible security If only it was OUR fault, like downloading a 3rd party software and getting pwned, but nope, it’s something on GGG’s hands and we gotta pay for it. Absurd |
