Is it possible to transfer a EA Twitch Drop from one account to another?
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Hello. The backstory is a bit complicated, but basically what happened is that two items from Twitch Drop (the halo and the flask) accidentally went to an empty account of mine that has never been played with. I have access to it, and I can send a screenshot.
My request is, could these items be transferred to my current account? Last edited by RakulVonKraggelon#4005 on Apr 11, 2025, 6:35:39 AM Last bumped on May 17, 2025, 1:12:12 AM
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Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
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" I wrote to you there. The mail is sent at 12:31 PM with title "Request for transfer a EA Twitch Drop". Last edited by RakulVonKraggelon#4005 on Apr 11, 2025, 12:08:19 PM
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" ... (POE2 should not be POE1.5, GGG, keep it slower, more tactical) Last edited by Wo0olfgaNg#1659 on Apr 11, 2025, 1:00:20 PM
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" The email was sent two days ago. When can I expect you to review the case? |
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" The email will be responded to once it reaches the top of the queue. It won't necessarily be answered by Joel_GGG - and, while possible - statistically it won't be. |
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" Thanks for the info. I didn't know you worked on that principle. I thought it was standard up to 48 or 72 hours. As for Joel, he is the most responsive person from the staff I have communicated with, so whenever he answers me I am grateful to him. |
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" I waited 15 days (from 11th Apr to 26th Apr) to answer me and the answer is: "Hi there, Thank you for the message.So that we can look into this further, could you please contact us from the email address associated with the account the drops were claimed on? Kind regards,Shaun" I am writing to them from the email of my main account where I want the transfer to be made. Now probably ill wait another 2 weeks for job which can be donе for 2 minutes. ... |
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Last on May 2nd Rory contacted me to clarify the circumstances. When is the transfer in question expected to happen? Can someone give me some clarity on the matter, because I haven't known what's going on for 35 days now. :-/
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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