Poe2 Early access support help please

Hello, I would like to ask if it is possible to get a refund for the purchase of the Early Access Key for Path of Exile 2.

I have already sent two emails in which I was told that a refund is possible, and I was asked to provide account information, payment details, and the name of the character on the account. After providing this information, I have been waiting for a response for five days now and there is complete silence.

As I mentioned in the email — I had no other way to check the game than to purchase it and test it myself, but unfortunately, the hardware I have does not allow me to play the game properly, as I can't even reach 20 FPS.

Please, answer my question here or mail me ?

Best regards

Still no answer mail or site.

Still nothing.

"

Vash_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

thanks for answer, ill wait then