need help from support
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Hey guys,
does anyone know how long it takes to get a answer on emails from the support ?:) I have a Big Problem with my Product Key and i just want to play PoE2 :( thanks :) Last bumped on Apr 9, 2025, 8:13:35 PM
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Well, im waiting for 6 days and nothing so far, seems they are pretty busy, be patient
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" " Hey there Exiles, if you have already contacted us at support@grindinggear.com or through https://www.pathofexile.com/support, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible. |
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" If you bought a key from anyone other than Grinding Gear Games directly and you don't have access to Path of Exile 2, they'll tell you to contact whomever you had gotten the key from originally. If you bought it on a third-party marketplace, the key was likely purchased fraudulently using stolen payment credentials and subsequently subject to a chargeback, in which case GGG will have disabled the key from that purchase. Or maybe someone just made the key up in the first place... I find it difficult to justify optional purchases to support a Tencent-owned development studio that declines to provide customers Technical Support, regardless of how many thousands of euros that customer has spent...
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