Currency moved between "accounts" now I cant play poe?

Hello!

I'm sure I'm SoL, but I had an issue where the points from initially buying my early access went to a fresh account without my PoE1 history on it.

After some back and forth, they were finally able to move the 300 currency you get with the bundle over to my correct "Account"

I say "account" because both accounts were under the same account, just had differing hash numbers.

After the move was complete a month ago I had not logged into the game for some time.

With the new update, My friends and I wanted to get back to the grind, but I now no longer have access to early access??

I emailed back to the previous thread, but with how long it took (3 months) to resolve my previous issue... I don't have the highest of hopes...

Can anything be done via these forums to regain access to early access aside from having to buy the game again?

Thank you for your help.
Last bumped on Apr 8, 2025, 6:52:32 PM
Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible, and we appreciate your patience and understanding in the meantime.
Need help with something? Feel free to email us: support@grindinggear.com

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