Appeal for account ban

Hello GGG, I'm a gamer from China and I had a power outage issue when I tried poe2. I asked my friend to help with a plot mission.,Maybe it's because he turned on the accelerator.,Today's account was banned because of third-party software.,There's no other prohibited behavior.。 I hope to be able to help solve my problem as soon as possible

"

381235440#1128 wrote:

I asked my friend to help with a plot mission.

Account sharing is against the rules...

"

Sarno#0493 wrote:

"

381235440#1128 wrote:

I asked my friend to help with a plot mission.

Account sharing is against the rules...

But the reason for the ban was due to a third-party issue, and it was because there was a power outage at that time, just one last image was needed to finish the storyline, so I asked him for help, and after finishing, he logged out.

"

381235440#1128 wrote:

and after finishing, he logged out

But that he signed in at all can result in a ban.

The amount of time he spent logged in to your account is not the issue.

"

Sarno#0493 wrote:

"

381235440#1128 wrote:

and after finishing, he logged out

But that he signed in at all can result in a ban.

The amount of time he spent logged in to your account is not the issue.

After he logs in, will the ban be a third-party software problem? I do not know