The account and password are locked for too many times. Please help ！！！！

As a loyal POE player, I forgot the password of my trumpet because I didn't play it for a long time. As a result, I entered it too many times and it was locked, so I need to contact technical staff to deal with it. However, on 2025/4/5, I have submitted an email application, but I haven't received a reply. The official account needs to be restored as soon as possible, thank you.

My email address is [Removed by Support]

Get back to me as soon as possible. Thank you very much.

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Joel_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Please reply as soon as possible. I can't log in with that account now, and I can't play. It's very urgent, thank you.

"

Qingcong#6755 wrote:

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Joel_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Please reply as soon as possible. I can't log in with that account now, and I can't play. It's very urgent, thank you.

Never expect them to reply you in a short time. The fastest reply time is at least 30 days, and most people's problems take 30-120 days to be resolved.

"

nnb99126#3891 wrote:

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Qingcong#6755 wrote:

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Joel_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Please reply as soon as possible. I can't log in with that account now, and I can't play. It's very urgent, thank you.

Never expect them to reply you in a short time. The fastest reply time is at least 30 days, and most people's problems take 30-120 days to be resolved.

In 2022, I contacted the GGG team, and at that time, their response was very fast, which was praised by us, but this year, they did not have time to reply to such an urgent matter.

"

Joel_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Please reply as soon as possible. I can't log in with that account now, and I can't play. It's very urgent, thank you.